About Our Hotel

The Boston Marriott Newton Hotel is a stylish and modern Hotel located near Boston College, Brandeis University, Bentley College, the high-tech beltway, and Boston's many historic landmarks.

The Boston Marriott Newton is located on 22 acres of scenic riverfront land along the Charles River. Our hotel provides 430 luxurious hotel rooms, many of which offer beautiful river views. With over 30,000 square feet of flexible meeting space and state-of-the-art technology, this Boston area conference center offers ideal venues for business meetings, wedding receptions, and conferences. Enjoy fabulous Boston dining at the Riverbend Bar and Grill or take a dip in the hotel's indoor swimming pool. Our hotel accommodations, Boston area conference facilities, and hallmark Marriott service ensure a memorable and productive visit for all our guests.

Why You Should Join Our Team

Our Company offers a competitive salary, benefits, professional growth and development.

We are searching for an individual who is passionate, reliable, energetic, customer focused, has a strong work ethic and is willing to go above and beyond to exceed our guest expectations.

Job Overview

The Front Desk Manager manages staff and day-to-day front desk operations including check-in/check-out and guest service. The Front Desk Manager manages responsibilities in alignment with senior management, Company policies and procedures, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives. Contributes to and recommends budget, capital expenditures, inventory controls, sales and business plans, and short/long term planning.

* Manage front desk service in compliance with policies, procedures, standards and regulations. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relations skills. Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.

* In conjunction with the Human Resources department, recruit, hire, train, coach, counsel, resolve conflicts, discipline and terminate staff as appropriate through fair treatment and in compliance with Company policies and procedures. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Administer and ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Prepare and conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.

* Effectively and efficiently manage the staff, day-to-day operations and services. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist senior management in positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis.

* Manage front desk service in compliance with policies, procedures, standards and regulations. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relations skills. Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes.

Requirements

Education plus a degree in hotel management, business, or related major. Requires advanced knowledge of front office and hotel services principles and practices. Five or more years of related experience. Familiarity with hospitality industry practices preferred. Experience with Marriott systems a plus.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: One location

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