FULLTIME FRONT DESK AGENTS / RESERVATIONIST Job at Summit Mountain Rentals
Housing Available! Inquire for more information.
The candidates should have a track record of excellent customer service – in the hospitality industry will be a plus – and impeccable attention to detail. The candidates must be self-driven and be able to work independently, within the parameters of corporate goals.
JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO) THE FOLLOWING:
- Answering phones and email inquiries
- Ensure all guest interaction is professional and friendly
- Booking reservations (via phone, email, and online)
- Making check-in packets for arriving guests
- Verifying reservations on third party systems
- Maintaining stock of brochures and information for packets and front desk
- Upload and edit new information in online booking engine
- Verifying all documents are completed for check in
- Running damage authorizations
- Additional projects will be assigned periodically
- Other misc. office tasks
REQUIRED EXPERIENCE, SKILLS AND ABILITIES:
- Attention to detail is a must
- Ability to manage multiple projects concurrently
- Customer service oriented
- Basic knowledge of Microsoft office
- Able to navigate online reservation engine
- Proficient writing skills (e.g., responding to email inquiries)
- Ability to work well in different paced environments
- Excellent time management and organizational skills
- Must communicate efficiently with guests and staff
- Problem solving skills, with the ability to keep positive regardless of the situation
- Being proactive is imperative
- Customer service experience in hospitality industry preferred
- Must be willing to work weekends and holidays
COMPENSATION: Competative pay. Part time and full time positions available.
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