Position Overview:

The General Manager has the overall responsibility for the daily operations of a Service Center including ensuring compliance with company standards, inventory management, team management, financial accountability and ensuring that the highest quality service experience is delivered to each customer. The successful candidate must be capable of leading a workforce including HVAC service and installation technicians, plumbers and other service technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI’s. The General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies and profitability within a highly competitive HVAC market.

Responsibilities:

• Provides leadership, guidance and support to Service Center personnel focused on customer satisfaction to improve Customer Satisfaction KPIs
• Direct and manage field operations to meet budget and corporate financial goals
• Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices
• Ensures compliance with company’s policies
• Develops and maintains a culture of performance management and accountability.
• Delivers Results
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Ability to build and maintain a high performing team through recruiting, training, coaching and development activities
• Proven ability to significantly contribute toward or lead operations initiatives with a results-oriented approach
• Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals
• Experience with budget preparation and fiscal management,
• Ability to analyze and interpret data and prepare reports
• Exceptional strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities

Job Requirements:

• Prefer Bachelor’s Degree in Business, or related field (MBA a Plus)
• Six Sigma Black Belt or Green Belt, Continuous Improvement a plus
• Minimum 8-10 years general management experience managing a service delivery organization
• Experience in home service delivery business preferred
• Experience developing and implementing business processes and streamlining operations
• Demonstrated work force management including experience with leading Field Service Management software such as ServiceTitan, Successware, etc.
• A passion for performance.

HomeServe USA is an equal opportunity employer.