The City of Glenarden is seeking a friendly, hardworking, and hospitality-driven individual for the position of Gold Room (Special Events) Coordinator. The incumbent acts as the liaison between renters, the public, and the City staff prior to, during and at the conclusion of events to ensure that facilities, equipment, physical setup, and personnel provided meets the requirements of the vent and the client’s contractual agreements. The ideal candidate always goes the extra mile and realizes the importance of even the smallest of details. This position reports to the City Manager.

PRIMARY FUNCTIONS

• Promotes the use of Gold Room to serve associations and various government/ business groups.
• Work with City Manager and Webmaster creating marketing materials and sales opportunities for future events in the Gold Room.
• Ensure contracts are reviewed by the City Manager prior to executing.
• Provide the Finance department with all documentation necessary to refund the client or pay invoices from purchase orders in a timely manner.
• Coordinates the rental process of the Gold Room for use by various groups for activities such as private affairs, repasts, funerals, family reunions, weddings, receptions, anniversaries, and business meetings.
• Prepares and maintains a reservation schedule so as to avoid scheduling conflicts.
• Responsible for the maintenance and repair of all equipment including carpet, tables, chairs, walls, bathrooms, lobby, kitchen appliances, ice maker, ceiling tiles, lights, and fixtures.
• Responsible for operating within budget. Submits the proposed budget each year to the City Manager.
• Verbally communicates with staff in a calm, positive demeanor, during the event to ensure timely execution of event, quality of service and adherence to all applicable federal, state, and local safety and health regulations and standards.
• Supervises Gold Room (Special Events) Crew members.
• Prior to the event:
• Meet with prospective clients to understand the type of event, tour the facilities, explain the Gold Room policy and procedures; review the fee structure, and notify the client you will get back with them within 24-32 hours.
• Meet with the City Manager or designee to determine if proposed event may or may not be booked.
• Ensure all necessary licenses (i.e., alcohol) are in place, if necessary.
• Inventory prior to the event to ensure equipment is working properly and items requested by the client is available.
• Ensure the room is arranged as requested by the client.
• Acts as liaison with third party vendor, i.e., DJ or caterer.
• During the event:
• Oversee the event operation, ensuring complete client satisfaction.
• Be readily available to attend to staff and client concerns, with a focus on ensuring the facility is functioning properly, making adjustments as necessary, and anticipating the client’s needs.
• After the event:
• Oversee the cleaning of the facility, ensuring equipment (tables, chairs, etc.) is returned to their proper location.
• Conduct a thorough walk through to identify any cleanliness problems, hazards, or equipment damage.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Management, Public Relations, Marketing and/or any related field.
• Four years progressively responsible experience in a related professional capacity preferred.
• One year in a supervisory or managerial role.
• Sales, Marketing, Organizational Skills, and Accounting preferred.
• Knowledge of planning and coordinating both large and small events.
• Knowledge of applicable laws, rules, and regulations, such as safety, security, and public assembly regulations.
• Knowledge of conflict management and crisis resolution techniques and methods.
• Knowledge of Microsoft Suite, to include Word, Access, Excel, PowerPoint, and Outlook.
• Skill in interpersonal communication both in person and by telephone, with high professionalism.
• Ability to develop a budget.
• Ability to gather data, compile information, and write detailed reports.
• Ability to work effectively with a wide range of individuals in a diverse community.
• Ability to coordinate and organize meetings and/or special events.
• Ability to utilize analytical skills and apply results.
• Ability to use mathematical reasoning in order to conduct the accounting and financial activities of the position.
• Ability to speak one or more languages is helpful, particularly Spanish.

Any equivalent combination of education and experience will be considered. EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

This is a full-time permanent position. This position has flexible work schedule, to include evening and weekend work is required as duties demand. Incumbent must be on-site or ensure coverage during all Gold Room events. A faster than average pace will be the norm for this position. If selected, the candidate must have a valid driver’s license, with a clean driving record; pass a background check; and a drug and alcohol screening. Starting salary $23.00 - $25.00 per hour, depending on experience. Please submit your resume by the closing date. Closing date February 24, 2023

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Glenarden, MD 20706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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