Main Duties
1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,
accommodation, courtesy, honesty, and professionalism.
2. Demonstrates good communication skills and helps ensure optimum communication between allshifts,
departments, and management.
3. Demonstrates positive Team spirit aiding other Team members as necessary toachieve required
standards of productivity and guest care.
4. Makes decisions in the best interest of the property and in compliance with all applicable policiesand
procedures.
5. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance
with legal requirements, brand, and company standards.
6. Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next
shift.
7. Sells guest rooms and services available as appropriate with the understanding of yield management and
explaining the value techniques.
8. Supports marketing/sales/loyalty programs as required by the brand and Hawkeye Hotels.
9. Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public
areas.
10. Shows rooms to prospective guests.
11. Operates telephone switchboard professionally and efficiently, receives and transfers calls, takesguest
messages thoroughly and accurately, and notifies guests of messages.
12. Ensures wake up calls are timely and accurate.
13. Demonstrates competence in use of the computer systems.
14. Takes and records advance reservations accurately and confirms as requested; knows status of reservations on
a daily and future basis.
15. Observes safe cash handling procedures required by brand and company policy and is responsible for the cash
drawer, cash, and credit card information transactions for their shift.
16. Maintains a clean and organized lobby and front desk area.
17. Monitors and records turndowns.

***The working schedule is solely based upon the needs of the hotel
business, meaning that the hours worked are directly
affected by the hotel’s occupancy. ***

Guest Services Representative

pg. 2
18. Helps maintain breakfast area with fresh coffee, tea, and breakfast items. Helps keep the area stocked, clean,
and organized.
19. Works night audit shift as requested.
20. Conducts security checks as directed and maintains security of guests and the building.
21. Cleans guest rooms as requested or needed.
22. Picks up litter in the parking lot and public areas as directed.
23. Controls costs by properly using department supplies, water, and electricity.
24. Follows key control and security procedures.
25. Understands and uses applicable brand standards and Hawkeye Hotels Employee Handbook standards.
26. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.
27. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and
manufacturer’s instructions.
28. Knows how to use and is able to assist in the equipment for the disabled.
29. Knows all emergency procedures.
30. Turns in all Lost & Found items, tags, and stores them as directed by management.
31. Practices safe work habits and uses protective equipment when necessary.
32. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.
33. Reports items/areas needing maintenance assistance.
34. Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police.
35. Attends and participates in staff meetings, safety meetings, training classes, etc.
36. Abides by all policies and guidelines of Hawkeye Hotels and the brand.
37. Promotes the brand and other Hawkeye Hotels locations at all times.
38. Keeps all company business confidential – either while on or off property.
39. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.
40. Ensures accurate and timely reporting.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bossier City, LA 71111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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