Guest Services Manager Job at Opal Key Resort & Marina
Opal Properties is seeking a full-time Guest Services Manager.
Opal Properties is one of Key West's premier hospitality employers, with 4 unique hotels: Opal Key West Resort, Sunset Key Cottages, The Laureate and The Capitana.
For this position, Employee Housing in a community living setting may be available.
The Guest Services Manager is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. Often provides the first point of contact for guests and is responsible for creating an excellent first impression. Responsible for all Front Office Associates duties as well as; scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding in all departments.
EXPERIENCE & EDUCATION:
- High school diploma or equivalent
- Bachelor degree preferred
- Prior hospitality experience required
- Previous experience with Windows, Microsoft Office, and Opera or similar property management system.
REQUIREMENTS:
- Must have excellent communication skills
- Must be able to read, write, and speak English
- Must be able to work well under pressure
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Possess strong leadership, motivational, organizational and verbal communication skills
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Key West, FL 33040: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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