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  Integrity – Must be trustworthy and principled when faced with complex situations
• Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required
• Communication – Ability to generate concise, compelling, objective and data-driven reports
• Teamwork – Working well with others is required in the Fund’s collaborative environment
• Diversity – Must be capable of working in a culturally diverse environment
• Continuous Learning – Must be open to learning and skill development. As the Fund’s needs evolve, must be proactive about developing new areas of expertise
• Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)

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  Meets with, educates, and motivates participants regarding participation in Fund programs/care coordination designed to improve health outcomes
• Recruits’ participants into Fund self-management programs; follows up with participants to ensure maximum participation; and establishes regular meetings for program graduates
• Coordinates with contracted Case Management partners and community resources to ensure appropriate services are available
• Meets with participants at their worksite, home, union office and places where they receive medical services
• Reviews data to determine priority targets for program outreach
• Arranges, coordinates, and facilitates trainings and group programs, participant leader meetings and other health education events
• Works with participant leaders to expand participation in these programs
• Documents work and outcomes in CarMa
• Provides input to management regarding concerns identified through interactions with participants
• Performs special projects as requested by Fund Management
• Drives on Fund Business and/or authorized to drive a Fund-owned or leased vehicle
• Is willing and able to take public transportation
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth
• Exemplifies the Fund’s BETTER Values in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

• 2 ~ 3 years of related experience minimum
• Working knowledge and experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education

• Associate's degree or equivalent work experience required
• Valid driver’s license, car, auto insurance, or ability to use public transportation (depending on region)

• Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
• Beginner level Microsoft Excel skills with demonstrated ability to learn
• Strongly Preferred fluency (speak and write) in Cantonese or Spanish or other language common to our participants in the region (French, Haitian Creole, Cape Verdian Creole)
• 15% ~ 25% travel
• Active listening skills
• Strong communication skills (written and verbal)
• Customer service skills
• Relationship building skills; ability to connect with others on a personal level
• Organizational, analytical and follow-up skills
• Ability to work with little supervision

Salary range for this position: $57,900~$72,400. Actual salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits. The benefits we offer include but are not limited to: Medical/Dental/Vision benefits, Paid Time-Off (PTO), Paid Holidays, Short & Long-Term disability, Life & Accidental death, Pension, 401(k), Tuition Assistance, Employee Assistance Program (EAP), Healthcare Flexible Spending Accounts (HFSA) and Dependent Care Flexible Spending Account (DCFSA).