Late or incomplete application submissions will not be considered. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

QUALIFIED APPLICANTS SHOULD SUBMIT:

· Letter of interest addressed to Honorable Timothy C. Evans, Chief Judge, Circuit Court of Cook County, Illinois, addressing work experience and the qualifications for this position;

· Application for Employment for the Circuit Court of Cook County (available at http://www.cookcountycourt.org/HOME/Employment-Opportunities) ;

· Applicant’s current resume.

Application materials should be submitted via email to ocj.hr @ cookcountyil.gov.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Answer all incoming calls to the department’s centralized help desk in a prompt and courteous manner
• Promptly respond to requests for technical assistance via phone, chat or email
• Accurately log all help desk communications and interactions
• Track and route technical problems and requests for assignment to a technician.
• Document resolution or each request.
• Follow up with users to ensure issues are resolved to the satisfaction of the user.
• Perform data entry into help desk software
• Provide Tier1 level support such as password resets, user training, and resolving printer issues.
• Follow help desk procedures to triage and prioritize service requests
• Identify and escalate technical issues requiring urgent attention.
• Inform management of recurring issues.
• Stay current with system information, updates and changes.
• Provide basic computer and application training to end users as necessary.
• Perform cleanup and virus scanning of computers using remote desktop utilities.
• Collect and summarizes pertinent information for data entry
• Such other duties as may be assigned

The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the duties to be performed under the job title or those to be performed temporarily outside an employee’s normal line of work.

QUALIFICATIONS:

• Possess a minimum of a High School Diploma, G.E.D., or equivalent experience
• Demonstrate a sensitivity to issues of confidentiality and professionalism
• Exhibit an attentiveness to detail
• Possess and demonstrate the ability to utilize proper grammar, sentence structure, and spelling
• Possess and demonstrate excellent communication skills
• Possess strong organizational skills and the ability to multi-task
• Demonstrate an ability to work with various computer operating systems and software packages

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen
• Intermittently twist to reach equipment or supplies surrounding desk
• Perform simple grasping and fine manipulation
• Strength to lift files
• Use telephone and computer keyboard on a daily basis

Job Type: Full-time

Pay: $45,454.00 per year

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person

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