At BrightFarms, we exist for two reasons - People and our Planet. We use state of the art indoor farming techniques to produce pesticide free leafy greens that are insanely fresh and delicious. We are dedicated to our mission of reducing the environmental impact of food and serving the local communities where we grow so our supply chain is simple and easy to trace. AND we hire great people and treat the very well! Our IT department is looking to add a Help Desk Analyst to our team. This hybrid role is located at our Irvington, NY office and at your home office with some travel as needed.
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*In this role you will provide basic troubleshooting support for all IT/AV related issues and inquiries and either resolve or delegate accordingly to our IT Manager.*
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**Specifically, you will:
Answer level 1 troubleshooting questions
Delegate out of scope request to ITM
Basic troubleshooting

• Hardware Issues
• Microsoft Office Issues
• SharePoint / OneDrive Issues
• Password resets
• Ability to factory reset or image a computer

Laptop, iPad set up and distribution
**May be required to travel with ITM to Greenhouses for extra deployment support if needed
Diagnoses IT hardware issues (In-Person/Slack/Phone)

• Ships out replacement hardware if needed
• Works with Manufactures for warranty related claims on hardware issues

Inventory management for IT equipment

• Inventory & Logs IT Equipment
• Works on returned IT Equipment to Corporate
• Resets / Reintroduces Laptops into inventory once confirmed that IT asset has passed tests

Corporate presence/security and technology for office
Monitor ticket system and prioritize/delegate requests
Facilitate IT portion of new hire orientation
Corporate Meeting support
Requirements:

• 2 years+. Preferred from MSP (Managed Service Providers), Corporate companies with more than 175+ employees.
• CompTIA A+ Certification
• Experience with Microsoft 365 Suite
• Microsoft Office (word, excel, power point, outlook)

• Microsoft Teams
• Basic Microsoft Azure Active Directory User Management

(Profile Updates, Group Assignments, Password Resets)

• Microsoft SharePoint / OneDrive
• Microsoft Intune / Endpoint manager
• Slack
• Ability to learn RMM & Ticketing Software
• JAMF Cloud MDM for apple devices
• Basic experience with A/V systems Corporate Support

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We exist for the health of the planet and people - all new hires must be fully vaccinated against Covid -19 by their start date.*
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*Come grow with us - the future is BRIGHT!*

Job Type: Full-time

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