Location: Sioux Falls, SD
Hours: Monday-Friday 6:00 am - 2:30 pm
Job Status: Full-Time
Company: PREMIER Bankcard

About the Role
Under general supervision, provide support to end users on a variety of issues; identify research and resolve technical problems; respond to telephone calls and email requests for technical support; document, track and monitor the problem to ensure a timely resolution; maintain and distribute security keycards for employee use.

Job Duties and Responsibilities

• Assist users in resolving problems through diagnoses and discussion of the particular problem; answers questions and resolves problems regarding all aspects of the organization’s information systems.
• Provide front end support to end users by taking inbound calls and email.
• Track all calls on internal tracking system
• Assess the problem; repair PC problems via phone/remote control by responding to network or system problems.
• Contact appropriate support resources when necessary; assign overflow work orders to Network Support Staff.
• Maintain and distribute security key cards for employees.
• Add user accounts and set appropriate security access levels.
• Distribute company access cards.
• Disable user accounts and restrict access for separated employees and in security risk situations.
• Compile and monitor Help Desk quality of service.
• Distribute monthly requests for feedback from internal customers; receive results and tabulate scores for an overall department score.
• Display team leadership skills

Skills and Qualifications

• Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position. Obtain and maintain HDI Support Center Analyst certification, and Complete Better Business Writing CBT.
• Enhanced computer skills, word processing, spreadsheet, and ability to learn functionality of internal applications quickly.
• Proficiency of the English language.
• Exceptional verbal and written communication skills; ability to concentrate and work independently.
• Attention to detail, analytical and problem-solving skills; capacity to learn, adapt to change, and become proficient quickly.
• Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week.
• Traditional and High Deductible health plan options available.
• FREE dental and vision coverage.
• Generous Paid Time Off plans.
• Quarterly Incentive plan
• 401(k) – dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• PREMIER Wellness Program.
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!
• Fun Employee Parties!

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back.
• Employees are rewarded, valued, and celebrated for hard work.
• Various Career advancement opportunities and growth.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!