Takami Host Job Description

Essential Functions: Identifying, attending, managing and responding to guests’ expectations in a timely and courteous manner.

Tasks include but not limited to: ƒ

• Greeting and welcoming guests (saying hello and good night to each customer) ƒ
• Answering phones ƒ
• Answering guests questions ƒ
• Making reservations ƒ
• Seating guests in a timely manner ƒ
• Taking and conveying messages clearly and in a timely manner ƒ
• Creating a warm/welcome environment ƒ
• Communicating clearly and effectively in English with guests and co-workers

Requirements:

Skills set (Knowledge & Abilities): ƒ

• Communicating well in English on the phone (including giving appropriate directions to the restaurant) ƒ
• Writing in English clearly and legibly ƒ
• Answering guests questions in a polite and friendly manners ƒ
• Being able to regularly perform the essential functions of the job (standing and moving around for up to 8+ hours per shift) ƒ
• Seating reservations on time (no later than 10 minutes) ƒ
• Proficient knowledge of the restaurant layout (i.e. tables, seats and station numbers)

Work Habits & Attitudes: ƒ

• Arriving on time, dressed properly, and ready to work with a positive attitude ƒ
• Demonstrating a positive, friendly, and hospitable attitude toward guests and co-workers ƒ
• Working well and remaining calm and composed under pressure ƒ
• Being organized, paying attention-to-detail, multi- tasking, and having a sense of urgency

Company Core Values & Policies: ƒ

• Providing excellent service to guests and generating happy customers (Identifying, attending, and responding to guests’ needs in a positive, courteous and timely manner; taking guests orders and answering questions politely and effectively; acting in the guests’ best interest without jeopardizing business needs) ƒ
• Being a supportive team player, working well within a team and demonstrating self-initiative
• Maintaining a well-groomed appearance at all times ƒ
• Respecting and following the company policies and procedures
• Following supervisors’ and peers’ directions well;
• Maintaining a clean and safe restaurant according to health and safety codes; cost
• Promoting and maintaining the company’s style of operations, service, and core values (honesty, integrity, intelligence and modesty)