Hotel Analyst Job at Chinook Winds
Position: Hotel Analyst
FLSA Status: Non Exempt
Location: Hotel
Grade Level: See Salary Spreadsheet
Department: Hotel
Minimum Age: 18
Reports To: Hotel Manager
Shift: Day, Swing, Graveyard
Position Summary
Responsible for Monitoring occupancy and rates while providing statistical analysis on various promotions and marketing strategies. Will identify, develop and maintain reports used in revenue and yield management. Works closely with Hotel Manager to formulate strategies for driving occupancy and revenue.
Essential Functions
- Familiarize, utilize and implement all aspects of the B.E.A.C.H. Core Values
- Perform daily rate management in Hotel PMS.
- Provide reporting information for management for rates, occupancy and promotions.
- Log system errors and work closely with Visual One support to resolve them
- Ensure maximum occupancy potential by monitoring availability and adjusting rate to sell accordingly.
- Work closely with marketing department to ensure offers and promotions go out on time and contain the correct information.
- Scrutinize database entries for proper formatting and information.
- Extract and compile pertinent rate trending information.
- Monitor front desk and call center traffic to assist Hotel supervisors with staffing and scheduling needs.
- Work with accounting to ensure proper rate applications and use.
- Develop selling standards and practices train staff on the correct use of this system.
- Utilize web site features and further develop and integrate this asset to its fullest potential.
- Master the operation of Agilisys Visual One PMS
- Assist Front Desk and Call Center operations when needed.
- Maintain a compatible working relationship with all Chinook Winds Casino Resort employees.
- Know and comply with all customer service, safety and security regulations and procedures set by CWCR and the Siletz Gaming Commission.
- Perform all other duties as assigned by management.
Position Qualifications
Core Competencies
Analytical—the individual synthesizes complex or diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations. Strong public speaking skills to train and coach large groups.
Quality—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Organizing—uses time efficiently and carry’s out action plans.
Education
High School Diploma or GED
AA or BA in Hospitality or Public Relations preferred
Experience
Two years experience in a data reporting in the hotel area required
Computer Skills
Microsoft Office basic level or higher to include (Word, Excel, Outlook, Access).
Type up to 40 WPM
10 Key operation
Previous interaction with Property Management Systems
Previous experience with Hotel PMS, Agilisys Visual One preferred
Certificates & Licenses
Physical Demands
Physical Demands
Lift/Carry
Stand
Occasionally
10 lbs or less
Frequently
Walk
Occasionally
11-20 lbs
Occasionally
Sit
Constantly
21-50 lbs
Occasionally
Handling/Fingering
Constantly
51-100 lbs
Not Applicable
Reach Outward
Constantly
Over 100 lbs
Not Applicable
Reach Above Shoulder
Occasionally
Push/Pull
Climb
Not Applicable
12 lbs or less
Occasionally
Crawl
Occasionally
13-25 lbs
Occasionally
Squat or Kneel
Occasionally
26-40 lbs
Occasionally
Bend
Occasionally
41-100 lbs
Not Applicable
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.
Other Physical Requirements
Vision: Near and Far
Work Environment
Work will take place in a small office environment with occasional exposure to a busy resort and gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 90 day introductory period.
Employee Acknowledgement
I have reviewed the job description and was given the opportunity to question its contents.
Employee Signature: Date:
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