Join our team and be part of our Nautical Art Deco style Boutique Hotel, located in South Beach.

Staff members work closely together to provide hospitable accommodations, outstanding guest service, satisfaction and loyalty to our customers. We work in a relaxed family-feel environment, where you immediately become part of our team and are not just a number. Join our team of professionals who consistently strive to exceed our guest expectations.

As a Front Desk Agent, you will welcome and greet our guests, ensure prompt and courteous check in/out and provide concierge services.

RESPONSIBILITIES:

• Greet and welcome all of our guests
• Ensure arrival and departure process is seamless
• Take and confirm reservations
• Provide concierge services
• Highly articulate and knowledgeable of local area and business
• Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
• Posts room charges and room taxes to guest accounts.
• Processes guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs other duties as assigned.

Enhance guest experience by evaluating guest feedback, following-up with guests; personally contributing ideas for specialized and personalized service.

Contribute to a safe, secure, and healthy environment by enforcing organization standards and procedures.

Qualifications

• High school diploma/GED required
• 1+ year experience as Hotel Front Desk Agent (recommended)
• Excellent communication and math skills
• Ability to learn computer functions and other on-the-job skills
• Exceptional customer service skills
• Flexible schedule. Able to work: morning, afternoon, evening, weekends and holidays.

Employee Benefits

• Up to 4 weeks vacation per year.
• Health Insurance: Medical, dental and vision
• 401K
• PTO/Sick time
• Paid Holidays'

'Work Location: *One locationWork Remotely

• No

*

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Application Question(s):

• How many years of customer service experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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