Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide Canad Four Star Service Greets and escorts guests upon arrival and during check-out process
• Welcomes guest and assists with baggage to the front desk
• Escorts guests to their room; places baggage in the room
• Inspects guest room for order and adequate supplies and describes amenities to guest
• Leaves guest with room key and welcome card
• Assists guests with their luggage throughout their stay
• Stores luggage and issues claim checks as requested
• Assists guests throughout their stay
• Keeps current on hotel accommodations, services and area attractions
• Promotes the hotel and area services and attractions
• Responds to guest inquiries for information
• Assists guests get in and out of vehicles
• Arranges for local ground transportation
• Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms
• Collects and returns outgoing laundry and dry cleaning
• Pages customers in lobby or other areas of hotel as needed
• All other duties as required
• Maintains the upkeep and appearance of the hotel lobby and entrance including public sidewalks and windows
• Replaces promotional items as needed
• Performs light cleaning including vacuuming, dusting, and mopping

Must have weekend and evening availability.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Grand Forks, ND 58201: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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