Job Description: Housekeeping/Style Manager

Job Summary:
The Housekeeping Manager is responsible for the supervision of housekeeping and laundry operations to ensure product quality standards are met and optimum service is provided to hotel guests according to hotel/company business objectives.

Education & Experience:

• High School diploma or GED certification or equivalent work experience
• 3 years of Housekeeping Experience including supervisory training/experience
• Must be able to speak the local language
• Valid driver’s license from the appropriate state
• Strong computer skills preferred

Physical Requirements:

• Long and flexible hours required
• Must be able to sit, stand, and walk long periods of time
• Light work – exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Intellectual Requirements:

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and resolving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with and understand financial information and data as well as basic arithmetic functions.
• Must be able to prioritize departmental functions to meet due dates and deadlines

Duties and Functions:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Summit Management Corporation standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes a nametag when working.
• Comply at all times with Summit Management Corporation’s standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Develop a full working knowledge of the operations of the hotel

Duties Specific to Housekeeping

• Meet or exceed set goals.
• Contribute to the preparation of the annual departmental operating budget and financial plans.

Monitor budget and control expenses with a focus on increasing productivity.

• Maintain proper inventory levels, manage cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other department heads.

• May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

• Routinely perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest suites to ensure guest satisfaction.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Carry out special needs and requests of the guests, VIPs and repeat visitors.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as requested by management.
• Attend all training and meetings as required by management.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift

Ability to commute/relocate:

• Nashville, TN 37212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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