Workplace Options:

Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 65 million employees across 100,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.

Description:

Elder Care Consultants work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and referrals, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

• 
  Provide top-notch customer service provided in written or verbal interactions with our clients and providers
  
• Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched referrals that meet the client’s needs
  
• Perform quality assurance callbacks to our clients
  
• Maintain a high quality work in all aspects of the position
  
• Contact businesses or private individuals by phone in order to provide confirmed/ matched referrals to meet the Employee's needs
  
• Timeliness of research
  
• Grammatically correct and error free cover letters and referrals
  
• Maintain communication with clients and associated EAPs as required

Skills:

• 
  Detail oriented
  
• Ability to work independently and as a team
  
• Exceptional organizational, relationship building and interpersonal communication skills
  
• Able to manage time effectively in order to handle multiple tasks
  
• Able to handle fast-paced and ever-changing environment

Requirements