Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking an Inside Sales Manager to join our team in the Northeast region.

The Inside sales team plays a key role in in optimizing the efficiency and territory coverage for the CTS business. In this role, you will be responsible for defining, establishing and following up on the implementation of best practices within the Inside Sales Team while promoting a highly collaborative environment with field sales and operations teams.

Your ability to think and implement processes to guarantee that your team effectively prospects, conducts a proactive sales process, quotes in line with customers’ needs and follows up every opportunity will be essential for your success in this role. This position will require you to be highly focused on people and processes, while developing cross-functional collaboration and alignment with other managers both in service and equipment sales.

With your team, you will be responsible for the growth of the Spare Part business, Fixed Price Services, as well as Guardian Plans for the territory. Ensuring your team connects to the field sales teams and remains aligned at an account level, is one of the fundamental aspects of achieving success.

We expect this person to be willing to explore different views of the world, new customer and management paradigms and trends, and to challenge the status quo, looking for innovative solutions for an ever-changing market scenario.

Main responsibilities

• Manage and lead the inside and parts sales team

• Ensure that the necessary process and best practices are implemented and followed up

• Identify, suggest and implement process improvements and best practices

• Monitor and drive activity levels that will lead to the established vision of success for the business

• Follow up the performance of team members while working on their competence development

• Collaborate with operations to best handle inbound and outbound requests, driving a hassle-free experience for our customers

• Optimize and find efficiencies on the call flow to ensure all calls are captured and handled in a timely manner

• Identify competence gaps, plan and implement training plans and conduct performance evaluations

• Develop in-depth knowledge and usage of business tools, such as Salesforce.com, iQ2, BPCS, among others, to assist your team in learning and gathering necessary customer information for a successful sale

• Ensure that accounts receivable issues are getting addressed proactively and that all necessary paperwork, such as terms and conditions, are properly in place during a sales process

• Assist in the up-keep of the installed base information and customers records in both BPCS and the CRM system

• Provide feedback to sales and marketing teams

• Other duties related to the strategic and operational development of the CTS business.

• Actively contribute to team efforts, meetings and discussions.

Mission

Develop the CTS business, driving market share (1-1 ratio) and customer penetration (customer share) by effectively managing and developing the inside sales team.

Experience Requirements

Experience in the service business with people management and in prospecting and conducting sales over the phone would be an advantage for the applicant.

Knowledge and Skills

Be willing to develop yourself by learning new skills and increasing your knowledge of products, systems and the company’s market and operation.

Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization.

• Be customer oriented, able to understand customer needs and prioritize them accordingly.

• Certain though open and reflective while forming opinions.

• Able to take risks while still analyzing potential pitfalls of his/hers actions.

• Show good level of empathy while enforcing company policies and strategic directions.

• Demonstrate assertiveness while being helpful to various demands from the organization.

• Be self-motivated, willing to take action while coping with varied workloads.

• Be organized while demonstrating flexibility in day-to-day work.

Education requirements

A bachelor’s degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Relevant related experience will be considered.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.