Inside Sales Representative Job at Industrial Wood Technology
Industrial Wood Technology Tyler, TX 75708
$42,000 - $75,000 a year
IWT’s Mission:
Our mission is to lead the lumber industry by endlessly pursuing innovation, taking today’s products and making them better for tomorrow.
Inside Sales Representative Position Overview:
The Inside Sales Representative will be responsible for assisting the sales team and managing house accounts in line with these key competencies:
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Customer Service - Ensure that we meet the needs of our customers and exceed their expectations.
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Communication - Maintain open and clear lines of communication between our sales, production and logistics teams and our customers.
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Timeliness - Ensure that our sales process moves quickly from sale to delivery.
Responsibilities:
Customer Service
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Build relationships with our customers
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Go the extra mile to meet the needs of our customers
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Be proactive dealing with any issues pertaining to our customers
Communication
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Always maintain a polite and professional demeanor
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Take customer calls, orders and complaints or issues
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Follow up with customers, with the focus of growing and keeping current business
Timeliness
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Manage the flow of paperwork from when an order is taken to delivery, invoicing and payment
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Coordinate with the sales, production and logistics teams on getting orders fulfilled in a timely manner
Other
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Assist the sales team in general account management
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Other duties as assigned
Qualifications:
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Driven, goal-oriented, team player -
Strong organizational skills
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Strong communication skills
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Able to multitask and meet deadlines
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Able to use and learn new business applications (Google Drive, Excel and other Microsoft Office apps, etc.)
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Ability to apply math skills to business and manufacturing
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Previous customer service experience preferred
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Associates or Bachelors degree preferred but not required
Benefits:-
Competitive compensation package including: -
$36,400 base salary
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No commission cap
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Path to higher commission rate and outside sales position
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Flexible time-off and work schedule
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Unmatched workplace culture
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