Collinson is a privately-owned entrepreneurial business, who services over 800 clients in 170 countries, employs 2,000 staff in 28 global locations, and manages over 20 million end customers. Our industry and sector specialists provide market-leading experience across three core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

Collinson is the world-leading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brands’ reward programmes and loyalty initiatives.

With a tiered product range tailored to the needs of financial and other service providers, we help clients to differentiate their products, drive acquisition, optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning, frequent travelers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters, and assist in times of need.

While specializing in financial services, travel, and retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years of experience working with these kinds of household names and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

What does a Insight Analyst do?

As a Insight Analyst, you’ll collaborate with technical and non-technical people to collect, present and promote insights and share how they can be used to increase consumer and client satisfaction. You’ll be working across accounts and markets to understand more about the consumers and clients.

Your will be working closely with the product managers defining the success metric and building a platform to track those metrics on the regular basis. You will be working closely with the engineering team to make sure that tracking in place with the code to help measure the right success metric.

What will you do?

• Work with data and insight to translate it into user friendly business information
• Investigate and report on complex data interactions to help identify and address our clients’ key strategic business opportunities
• Perform behavior analysis
• Create statistical data models to be used as tools in the development of client portfolio strategies
• Organize and present data gathering, analysis, reporting, and extract insights out of it
• Collaborate with product and other functions to establish efficient process that enables organization to leverage key insights and advanced analytics.

What you'll need?

• 3+ years of experience in an Insight Analyst (or similar) role
• Proven experience translating data into user friendly, business information
• Knowledge of marketing and customer insights
• Experience presenting market insight and marketing trends
• Advanced MS Excel skills (able to work with large data sets)
• Experience working with BI Tools like Tableau and AWS Quick Sight
• Good knowledge of SQL.
• Strategic thinking and analytical skills
• Experience working with customer/client feedback and satisfaction data
• Excellent communication skills
• Business awareness
• Experience in the travel industry is a plus.
• Bi-lingual (US English and Latin American Spanish) a plus.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.)’