Why VTV:

At Vance Thompson Vision, our vision is to create, protect, and maintain clear vision for a lifetime. As a global industry leader in vision surgery, the Vance Thompson Vision team has performed more than 100,000 procedures and participated in nearly 100 FDA-monitored clinical trials. If you enjoy a fast-paced, innovative, and fun working environment, apply with us today!

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for an Insurance Follow-Up Specialist to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Detail-oriented
• Able to multitask and prioritize
• Flexible and adaptable to change

You Will Make an Impact By:

• Working outstanding insurance claims, as well as rejected or failed claims from the clearinghouse.
• Filing claims to secondary insurance as needed.
• Submitting appeals to insurance for denials or claims paid at low reimbursement.
• Processing insurance credits and requesting refunds for insurance overpayments.
• Resolving denials through research, corrected claims, and adjustments.
• Reviewing denials that are due to ineligibility, coordination of benefits, medical record requests, duplicate denials, simple billing errors and simple medical necessity errors.
• Identifying and resolving no response claims, such as unbilled claims, claims not received, and claims with an invalid billing address or billing methodology.
• Answering daily incoming patient/internal phone calls and emails coming to the business office department.

You Have:

• An associate degree in health information management or a related field.
• Previous experience in a medical office setting and/or customer service preferred.
• Knowledge in medical insurance billing regulations and/or medical terminology helpful.

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• $150 shoe allowance for fulltime staff
• 401k with company contributions
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.