Welcome to Ideal Home Health. We are a dynamic home care agency committed to provide guidance and care to New Yorkers who need it most. We have now surpassed our eight-year mark and we are in the process of yet another expansion. We have opened new offices to be able to more easily service clients in Brooklyn, Queens, Manhattan, and the Bronx, and are honored to have an amazing team on board. We are looking for team players to join our All-Star team.

Our Mission:

We are passionate about high performance and we practice what we preach – investing time in our each-others success and executing on common goals, which we see to accomplish in the upcoming years. We believe that everyone has untapped potential within them and it take a collaborative, determined, and self-incentivized approach to unleash it. Our organizational approach is based on accountability and recognizing/rewarding accomplishments and success. Every member of our Leadership have started at and been trained in entry-level roles and have grown to operate our own departments/divisions. We aim high and won't settle for less. We never accept less than your best and recognize that all-stars want to be surrounded by other high-performing and responsible individuals. We aren’t just a company; we’re a group vested in each other’s growth and success.

If you are a high performing individual who is passionate about success and helping others, then we are excited to discuss career opportunities with you.

The Intake /Enrollment Coordinator is responsible for assisting a prospective patient with enrolling into and begin receiving home care care services. This includes introducing/explaining home care services and eligibility to a prospective patient, as well as educating and guiding them through the enrollment/onboarding process. This self-motivated individual needs to understand the importance of completing tasks on-time and staying organized, while simultaneously providing valuable assistance and customer support to our future consumers. A friendly attitude and willingness to help those in need are a must.

Responsibilities include:

- Managing a high volume of incoming and outgoing calls

- Insurance and demographic/data verification

- Scheduling

- Data Entry

- Sending and receiving documents via fax and email

- CRM management/maintenance

- Communicate with external organizations via phone, email, and fax

Qualifications:

- Experience making and receiving inbound and outbound calls

- Strong oral and written communication

- Ability to multi-take and meet deadlines

- Computer and typing skills

- Ability to read, interpret, and compute basic math and data

Additional Note: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the organization. This is not a remote role/position. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Disability insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program

Schedule:

• 8 hour shift

COVID-19 considerations:
We have implemented a full COVID-19 Protocol in accordance with all Local, Federal, State, and CDC guidances/guidelines.

Application Question(s):

• Are you aware that this is an in-person role and NOT a remote position?

Work Location: One location

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