Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an IT Business Analyst to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the Information Technology team, the IT Business Analyst is responsible for contributing to the development, implementation, and maintenance of enterprise-wide programs, and makes recommendations in areas that require a moderate level of technical competency. Please note, while this position is remote, it must be based in Portland, Oregon or Dallas-Fort Worth, Texas.

Position responsibilities:

• Ensures applications meet user requirements by gathering information from users; documenting technical requirements, processes, architecture, and design deliverables; and continuously working with users to negotiate technical solutions against business requirements. Effectively communicate and define technology considerations within the context of business requirements to a business audience.
• Makes recommendations in areas that require a moderate level of technical competency, and supports project organization, execution, and participates in the design, vendor evaluation, development, implementation, and management of multiple projects.
• Maintains understanding of Johnstone’s business models, data relationships, and systems interfaces to determine requirements and formulate strategies for new and enhanced functionality.
• Manages the product or application backlog according to department standards; opportunity to set and to influence standards.
• Recommends sizing estimates for project requests and determines feasibility of implementing new systems or modifying existing systems including communication plans and training plans.
• Serves as the liaison and collaborates with internal users, external software providers, and the IT technical staff.
• Serves as primary subject-matter expert for assigned applications, mentors secondary and other analysts in that domain area.
• Assists with development to meet business requirements by analyzing business needs, testing, debugging and documenting programs and systems in alignment with department standards and practices.
• Assists with the documentation of application roadmaps to support strategic growth, including inter-related and data dependent applications, and future business needs.
• Provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and performs second or third level support, coordinating with vendors and other parties as necessary, and tracks to resolution; recommends alternative workarounds for system defects until system solutions can be implemented.
• Provides troubleshooting on escalated issues for one or more applications, including on-call support where required.
• Provides technical training, guidance and resource support for end users and department staff.
• Create and manage deliverables for self-led projects; log, track and verify resolution for all project tasks to ensure business and technical scope is controlled to meet quality, timeline, and budget expectations.
• Partners with business and IT teams to determine estimates on resources and timing to meet business needs and communicates to appropriate stakeholders.
• Communicates risks and proactively recommends risk mitigation strategies to leadership.
• Shares lessons learned to identify and to implement future department improvements at IT department meetings.

Position requirements:

• Bachelor’s Degree (B.S.) from a four-year college or university; At least 3 years of related experience and/or training; or equivalent combination of education and experience.
• Experience with software and processes in one or more relevant areas: Finance, ERP, Supply Chain (preferred), and/or Integration.
• Ability to diagnose and solve problems. Uses logic to solve problems with effective solutions; probes all different sources for answers; can see hidden problems; is effective at analysis; looks beyond the obvious and doesn't stop at the face value answers.
• Skilled in prioritizing multiple tasks and demands. Can orchestrate multiple activities at once to accomplish goals; uses resources effectively and efficiently arranges information and files in effective ways.
• Ability to learn quickly when facing new problems; takes initiative to learn without being asked.; open to change; analyzes both successes and failures for clues to improvement; not afraid to ask questions.
• Ability to collaborate with business and third-party service providers.
• Ability to communicate technical issues to non-technical users.
• Skill in technical writing for documentation and design purposes.
• Ability to write status reports, process descriptions, and procedures.
• Skilled in facilitating and leading meetings in small group settings.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Customer Focused: Taking the perspective of who we serve into everything we do, anticipating their needs, and responding quickly.
• Own It: Focus on the goal and show initiative, with a sense of urgency and pride in doing things right the first time.
• One Team: We win together, with everyone playing their role and leveraging the strengths of the team.
• Innovate: Embracing and creating positive change to continuously improve and developing competitive, valuable solutions.
• Engage: Seek out and share information to make sure everyone is fully informed and aware of what they need to know to succeed.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

EOE & E-Verify Participating Employer.

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