White Horse Village is seeking to add an IT Helpdesk Technician to assist in our IT department! The IT Helpdesk Technician will provide services for a high-paced professional organization under the guidance of the Sr. Director of IT. The successful candidate will have the ability to define IT issues and clearly communicate proposed solutions to end users. The Helpdesk Technician provides IT technical support to users in a professional, customer service driven organization. Participants in the local and remote support of desktops, laptops, tablets, iPhones, VoIP phones and cloud-based system configurations and deployments.
The IT Helpdesk Technician position is entitled to receive a competitive benefits package that includes medical, dental & vision insurance, short term disability insurance, 403B with company match after one year of service, generous paid time off and so much more.
White Horse Village is an active senior living community offering a full range of living options and healthcare services. The community intentionally creates opportunities for extraordinary living in a vibrant, diverse community through personal growth, connectedness, and relationships. As a nonprofit organization, White Horse Village reinvests earnings back into the organization to further the mission and vision.

A job description has been designed to outline the responsibilities of this position title, however NOT all situations can be listed.

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Administrative Functions:*
Maintain a good work rapport with inter-departmental personnel.
Assist in planning, developing, organizing, and implementing departmental activities as directed.
Assist in the coordination departmental service with other departments.
Adhere to all WHV policies and procedures.
Create and maintain a good customer service environment.
Training/ In-Service Attendance:
Attend and participate in all required in-services and educational classes.
Equipment and Supply Usage:
Report all equipment malfunctions or breakdowns immediately.
Report low and depleted supplies to the appropriate person.
Use equipment for its intended purpose.
Follow correct official procedures when using equipment.
POSITION SPECIFIC DUTIES:

• Stellar customer service skills combined with ability to professionally interface and communicate (both written and verbally) with internal customers (coworkers & management) and vendors in a clear, concise, and professional manner are paramount to the success of this role.
• Demonstrated history of successful problem- solving skills in a collaborative, deadline driven environment with the ability to handle multiple priorities.
• Outstanding attention to detail and organizational skills are needed to identify and implement appropriate solutions.
• Dependable, reliable and ability to work independently and as part of a team.
• Generalist knowledge of various IT areas, such as a desktop support, cyber security, and methods used in those areas.
• Perform fixes on remote computing equipment, peripherals, and wireless and cell devices.
• Tests fixes to ensure problem has been adequately resolved.
• Maintain daily desktop support operations for the office and field team members, which may include but are not limited to configuration, development and troubleshooting of all workstations, mobile devices, software, operating systems, and applications.
• Perform hardware and software system configuration, maintenance upgrades and troubleshooting of workstations, laptops, tablets iPhone, mobile devices, and printers.
• Maintain workstation security patches, virus updates and software updates.
• Onboard new team members in IT best practices and policy. Stand up desktops, mobile devices, create software accounts and assist in the training and orientation of new team members in the use of hardware and software.
• Maintain and accurate inventory of all PCs, mobile devices, printers, software, licenses, and related equipment.
• Support telephony adds, moves and changes as required.
• Interact with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops
• Perform hands-on fixes at the desktop level.
• Other duties as assigned.

Job Type: Full-time

Pay: $18.60 - $22.40 per hour

Schedule:

• Monday to Friday
• On call
• Weekend availability

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