IT Support Specialist

WHO WE ARE

WilsonHCG is one of the fastest-growing recruitment process outsourcing (RPO) companies in the world. Headquartered in the United States, WilsonHCG is a multi-award-winning talent solutions provider, which means we offer a variety of HR solutions that span recruiting and talent management. In short: We help businesses build modern workforce programs.

As a leader in our field, we have a global footprint that covers six continents and 65 countries. We’re passionate about revolutionizing the way organizations think about recruiting and we believe that people are the most significant aspect of any company.

WHAT WE DO

Wilson Human Capital Group, or WilsonHCG, is a business of people helping organizations with recruitment process outsourcing (RPO) and talent acquisition solutions for some of the most recognizable brands in the world. WilsonHCG employees are hands-on contributors that create a genuine and transparent culture. This allows us to act as long-term strategic partners for our team, clients and each other.

Our people define us, and we hire based on character rather than just skills. The WilsonHCG DNA is what sets us apart: collaboration, ownership, integrity, communication and passion. It’s part of our daily efforts to grow and evolve.

YOUR DAY IN THE LIFE

The IT Support Specialist role will contribute to help desk, system and computer support. Alongside the IT team, the IT Administrator will be responsible for certain tasks and special projects may be assigned in addition to the required daily tasks.

ABOUT YOU

• Configure and support laptops and other computer equipment
• Troubleshoot and resolve issues while providing concise and useful updates
• Respond to all calls/tickets within agreed SLAs, prioritizing work where necessary
• Install and configure applications
• Mobile device support
• Maintain and troubleshoot LAN / Wi-Fi network
• Administration of user accounts for various systems
• Provide remote connectivity support
• Documentation creation and maintenance
• Train employees on internal systems and computer
• Other various tasks as requested/assigned

REQUIREMENTS

• Proficiency in Microsoft 365
• Ability to work independently and manage multiple task assignments
• Articulate writing skills suitable for a business environment
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Self-motivated and able to work in a fluid, fast-paced environment
• Customer service oriented
• Nice to have: Previous Tech Support experience and G-Suite experience

WHAT WE OFFER

• Culture of Recognition: Our employee and leadership recognition programs are crafted to acknowledge our DNA, celebrate our successes and build professional esteem
• Unlimited Paid Time Off (MyTime), regional holidays, and the ability to work from home
• Comprehensive benefits package including medical, dental, vision, disability and life insurance, and retirement savings

EQUAL OPPORTUNITY EMPLOYER

WilsonHCG promotes a culture of diversity, equity, inclusion, and belonging. We encourage everyone to bring their diverse backgrounds, experiences and talent to the workplace. At WilsonHCG, we are proud to be an equal opportunity employer, meaning all qualified applicants will be considered for employment and will not be discriminated against based on age, race, religion, national origin, gender identity or expression, sex, sexual orientation, marital status, veteran status, disability or any other protected category under local law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting WilsonHCG Internal Recruitment at internalrecruiting@wilsonhcg.com.