Experienced Client Service Representative

Looking for a new opportunity that supports a work-life balance? Want to work for a company that values you and will help you grow through educational opportunities and promotions? We want YOU!!! Generous signing bonus for the right candidate!

Are you an experienced veterinary receptionist or customer service representative looking for a leadership opportunity to utilize your extensive skills? Boston Veterinary Clinic is a fast-paced and progressive multi-doctor practice looking for a top-notch receptionist to join our team! We are a new and rapidly-expanding company and this employment opportunity carries the potential for advancement. Our success has allowed us to open a multiple locations in the Boston area and we are thrilled that we are quickly extending our reach to provide gold standards of care to the pets of Greater Boston. We encourage career-minded customer service professionals to submit their resumes and join Boston Veterinary Clinic, where we pride ourselves on being our clients’ “other family doctor”.

The Lead Client Service Representative provides top-notch client service for clients and pets and serves as the leader of the reception team. The exceptional lead CSR has the ability to diffuse negative client situations and foster client bonding while working to maintain a positive team environment within the hospital. The Lead will work with the clinic managers to create the Client Service Representative (CSR) Schedule and to find coverage when CSR’s call out. The Lead will address client complaints and concerns, CSR reviews and staffing concerns in partnership with the Clinic Managers, Lead Associate Veterinarian and Senior Management and monitor continuity of Client Care.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement

Schedule:

• 10 hour shift
• 12 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

COVID-19 considerations:
We require all of our team members show proof of COVID vaccination. Unvaccinated clients are asked to wear a mask when in the clinic.

Experience:

• Veterinary experience: 2 years (Required)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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