Overview:

The Lounge Bartender will take orders, prepare, and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. He/she also will maintain stock/supplies and cleanliness of outlet and equipment.

Key Duties & Responsibilities:

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Always keep bank secure.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete opening side duties: a) Fold/stack cocktail napkins. b) Stock swizzle sticks, straws, matches c) Line cocktail trays. d) Stock glassware. e) Restock supply cabinet. f) Change date on credit card imprinter at opening shift. g) Prepare bowls of bar snacks; place on tables at p.m. h) Set up candles/centerpieces; place on tables at p.m.
• Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
• Input orders into system and ensure transmission is verified by Bartender/Kitchen.
• Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar. Retrieve orders from designated areas and serve to guests.
• Provide club service for designated beverages (if applicable).
• Open and serve wine/champagne bottles.
• Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette.
• Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
• Remove soiled wares from tables to dishwashing area.
• Present guest checks and process payments through the Bartender/Cashier. Adhere to all cash handling and credit policies/procedures.
• Extend courteous salutations when guests leave outlet an invite them to return.
• Clean and reset tables immediately after guests depart.
• Clearly communicate last call at designated closing time to guests.
• Collect and report tips at the end of assigned shift.
• Use all chemicals in accordance with OSHA regulations and Hotel requirements.
• Complete closing side duties: a) Properly store all reusable goods. b) Remove snack bowls from tables. c) Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables. d) Restock supply cabinet. e) Secure all storage areas.
• Complete all closing reports in the P.O.S. system.
• Legibly document maintenance needs on work orders and submit to Manager.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• Minimum of 21 years of age to serve alcoholic beverages.
• 2-years experience as a Server or Barback preferred
• Must have good understanding of the English language.
• Knowledge of various drink recipes and beverage service standards.
• Certification of previous training in liquor, wine, and food service.
• Certification in an alcohol awareness program.
• Certification in CPR.
• Ability to input and access information in the property management system/computers/point of sales system.
• Previous guest/customer relations training.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advise, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.