The Mail Clerk/Receptionist provides exceptional concierge service, delivering operational functions in the following areas: processing of inbound/outbound mail, distribution/delivery of mail, ships and receives product and supplies to support onsite business service center, and supports the reception team with service excellence in all guest functions. Maintains a professional image of the company by providing prompt, courteous and efficient service.

Key Responsibilities:

• Provides 'best in class' service to all employees and visitors (in all forms of communication).
• Performs duties associated with shipping and receiving of materials.
• Receives inbound mail/packages and sorts incoming mail.
• Enters inbound mail/packages into chain of custody software package.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Manages outgoing mail/package transactions.
• Point of contact for company personnel on mail/package inquiries.
• Provides reception support for covering desks, checking in guests, and completing all mandatory health and safety processes as needed by management.
• Responsible for assisting to train new joiners and providing guidance on policies and procedures.
• Builds professional relationships with clients, vendors and other teams.
• Maintains the mailroom and reception areas in a neat and orderly fashion.
• Maintains professionalism and composure when interacting with all employees.
• Strategically determines what additional support is needed when handling sensitive inquiries and escalating to management when necessary.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance and cleaning duties as assigned.
• Proactively seeks out additional work during downtime.

Competencies:

• Strong verbal and written communication skills
• Excellent customer service skills
• PC skills – MS Office Suite experience
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
• Possesses ability to work independently and capable of completing projects
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications:

• Requires high school diploma
• +2 years prior work experience in a mail clerk role preferred
• Must be flexible to work hours between 7:00 am and 5:00 pm (full time – 8 hour shifts)

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SPS Global is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 15 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS Global is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS Global is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS Global we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
It is recommended that all applicants have the COVID-19 vaccination.

Ability to commute/relocate:

• Morrisville, NC 27560: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your hourly pay expectation to fill this position?

Experience:

• mail clerk: 2 years (Required)

Work Location: In person

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