Manager

Department: Operations - Management

Reports to: General Manager, Multi-Unit Manager and Franchise Owner(s)

Job Description

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Hot Head Burritos operational and financial standards on each scheduled shift as well as building a well cross-trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Hot Head Burritos procedures, policies and specification which deliver the Hot Head Burritos Operations Manual Standards set forth by the Franchisor. The Manager will partner directly with his/her General Manager, Shift Leader and Trainer and will receive market level support from his/her Multi-Unit Manager and Franchise Owner(s) to meet the business and strategic objectives of the organization.

Essential (primary) and Ongoing Functions:

The primary responsibility will be making our delicious entrees, providing excellent customer service and maintaining a positive and inviting atmosphere. Maintain proper cash handling practices and procedures. Rotation of products and organizing the walk-in and proper labeling is essential to successfully deliver in this position. This role will also count, record, calculate and prepare products needed for the line utilizing the slicer, cutting knives, grill, rice cooker, fryer, hot table and utensils. Monitoring equipment and food temperatures to ensure food safety standards and food quality. Restocking, cleaning/sanitizing while, maintaining safety/security, uniform and company standards at all times.

Effectively Manage a Hot Head Burritos Shift

Execute the Daily Management Routines of the Hot Head Burritos Operations Manual and correct deficiencies as they arise

Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence

Ensure service, hospitality, accuracy and speed standards are achieved

Maintain strict compliance with health, safety and security standards and procedures

Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest

Demonstrate effective decision making and problem-solving skills

Ensure accurate adherence to all State and Federal laws on assigned shift

Lead by Example

Has authority to discipline associates

Recommends associates for hiring and promotion

Recommends associates for termination

Secondary Functions:

Any and all other tasks assigned

Ideal Characteristics:

Positive and Outgoing Personality

Availability

Teachable Spirit

Professional Appearance

Maturity

Initiative

Flexibility

Pride

Loyalty

Essential Physical Requirements:

Good Vision, general and close

Good hearing

Manual Dexterity

Standing, bending, stretching and walking throughout shift

Push and pull heavy objects

Lift and carry 50 pounds

Maintain good personal hygiene/uniform

Essential Social & Mental Requirements:

Basic reading and math skills

Works well with others/team player

Maintains composure while under stress

Plans and organizes

Retains verbal requests

Retains menu item knowledge

Outgoing and Friendly

Self-motivated

Good communication/phone skills

Detail minded

Conscious about his/her appearance

Able to multi-task

Able to work quickly and under pressure

Punctual

Quality Driven