The Medical Assistant – Front Office is responsible for supporting efficient patient flow and registration duties while performing various aspects of the front office patient visit.

• Responsible for supporting and monitoring patient flow.
  • Scrubs appointments in advance to ensure necessary information is available for patient visit.

  • Assists in the distribution of patients, including walk-ins.

  • Makes appropriate assessment of patient’s health needs, including taking temperature, collecting symptoms, etc.

  • Keeps patients informed of wait times and ensures patients are properly flowed in system.

  • Schedules patient appointments.

• Responsible for performing various aspects of patient visit during check in.
  • Collects accurate demographics and insurance eligibility information.

  • Registers new and established patients according to expected workflows.

  • Captures and updates insurance information in the patient’s record.

  • Completes enrollment and necessary forms for financial programs.

  • Completes necessary clinical forms required for patient visit.

  • Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.

  • Ensures documents within e-fax folders are addressed.

• Ensures collection of nominal fees and patient balances at the time of check in.
  • Reconciles and deposits all payments collected at the end of the shift.

  • Generates daily bank deposit and necessary reporting to Finance department.

• Responsible for obtaining medical record releases, and ensuring the processing of medical record requests.
  • Performs documentation in the patient’s electronic health record according to policy and training.

• Follows procedures for opening and closing the health center.

• May also be required to perform back office duties
  • May also be responsible for maintenance of the mobile health unit.

  • In charge of weekly cleaning and restocking of mobile health unit, dumping septic tank and refueling the vehicle.

  • Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends).

  • Maintains all vehicle logs and any DMV records as required.

  • Assists disabled passengers and children into and out of vehicle.

  • Immediately reports to supervisor any vehicle safety, maintenance and hazard issues. Cooperate with any 3rd party official or employee assigned to vehicle inspections.

• Performs other duties as assigned.

• Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.

• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.

• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.

• Ability to create basic presentations in Microsoft PowerPoint.

• Clinical Medical Assistant Certification from a teaching institute is preferred; for some locations, Administrative Medical Assistant Certification (or equivalent certification, including business, billing, coding) from a teaching institution may be considered. MA Certification from a medical doctor will be considered.

• Valid California driver’s license required.

• Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.

• Effectively conveys technical information to non-technical audiences.