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NO NIGHTS/WEEKENDS/HOLIDAYS & COMPACT WORK WEEK!

TUITION REIMBURSEMENT!

Office Coordinator (PSS): Immokalee Campus [Position # 209]

DLC's Immokalee location proudly serves the local community with a variety of programs designed for those in need of enhanced mental and physical health.

The location works closely with our Main Campus to support DLC's charter with consistency and enthusiasm and focuses on a high level of service to all populations and backgrounds.

POSITION DETAILS:

- Monitoring the financial responsibilities of our Clients.

- Keeping Client insurance records up to date.

- Performing calculations, collections and conversations with Clients regarding their financial responsibilities to DLC (Co-pays, co-insurance, deductibles and balances).

- Researching within Clients' entire records to determine outstanding services and potential issues to be investigated and corrected.

- Setting up Payment Plans and offering appropriate Financial Counseling.

- Working with Clients to set up discount applications, registrations documents and consent details.

- Reviewing Clients' services for insurance coverage appropriateness.

- Verifying/obtaining insurance benefit information and authorization as needed.

- Performing Program Support functions including Client check-in, scanning/filing and phone assistance.

- Other Support Staff duties as needed to assist the Team.

- Responsible for accurate and timely deposits to Accounts Payable Department.

- Other duties as assigned by Practice Manager.

TO JOIN OUR ELITE IMMOKALEE SUPPORT TEAM:

- High School Diploma/GED = Required

- 2 years of Front Desk/Collections/Billing in the health care field = Required

- Bilingual (Spanish) = Required

- Sound financial knowledge and ability to make calculations in a timely and accurate manner = Required

- Experience with Health Insurance logistics = Preferred

- Ability to relate to and communicate with a diverse group of Clients, colleagues, agencies and community members = Required

- Exceptional skills in organization (time and information), task prioritization and independent problem solving = Required

- Knowledge of best practices regarding HIPAA = Preferred

- Ability to relate to and communicate with a diverse group of colleagues and community members = Required

- Dedication to the organization's mission, standards, procedures and protocol = Required

- Staying compliant on all trainings and immunizations = Required

- Ability to pass a DCF Level II Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required

LOGISTICS & COMPENSATION:

- Full-Time Hourly/Non-Exempt position

~ Monday-Thursday, 8AM-6PM

~ NO Evenings, Weekends or Holidays!

- COMPREHENSIVE benefits outside of competitive salary include:
~ Exciting 401(k) w/Employer Match
~ Employer Paid Life/AD&D
~ Generous PTO & Paid Holidays
~ Medical/Dental/Vision Insurance
~ Diverse discounts with local businesses
~ DLC-sponsored Health & Wellness Initiatives and EAP
~ Extensive Tuition/Licensure Reimbursement Plans/Loan Forgiveness

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
We 100% follow DOH/CDC Compliance!

Ability to commute/relocate:

• Naples, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Ability to pass a Drug Screen and Level II DCF Background Clearance

Education:

• High school or equivalent (Required)

Experience:

• Related Customer Service: 2 years (Required)
• HIPAA/Electronic Medical Records: 1 year (Preferred)
• Front Desk: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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