COMPANY OVERVIEW

Health Express Urgent Care is a privately owned Urgent with 5 convenient locations in Parma, Avon Lake, Mayfield Heights, North Ridgeville and Cleveland. HEUC is the top rated urgent care in the Cleveland area! Here at HEUC, we strive to put the patient first with excellent customer service and patient care.

Job summary

Medical Receptionists directly interact with patients collecting and providing information concerning the patients’ medical care. Receptionists also work closely with other staff to ensure effective communication. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily.

The ideal candidate will have a friendly and easy-going personality, but also be an energetic team player. A customer-oriented approach is essential! Our goal is to make guests and patients feel comfortable and valued.

Job duties

• Greeting patients with prompt, professional and courteous service
• Answer phone lines/take messages. It's important to be alert, energetic/inviting, and professional on all calls.
• Patient check-in/check-out, providing compassionate, professional, and attentive customer service with every patient that comes in.
• Data entry into EMR system (Athena)
• Insurance verification
• Collection of copays and outstanding balances
• Comply with all HIPAA and OSHA regulations and policies
• Scanning and uploading patient documents in a timely manner
• Computer knowledge
• Front desk inventory
• Cleaning lobby and front desk regularly. Helping with basic cleaning in the office with the rest of the office team.
• Must be able to handle a fast-paced environment.
• Maintains a clean, orderly waiting area.

• Must be willing to travel to our Mayfield (Mayfield Rd) and Cleveland (Pearl Rd) locations
• Must be willing to work evenings and weekends on a rotational basis (shifts are NOT Monday-Friday).
• Must have reliable transportation

Minimum requirements

• High School diploma or equivalent certificate
• Prior experience with medical terminology is a plus
• Willingness to travel to more than one office and a flexible schedule
• Muse be able to work bi-weekly weekends.
• Ability to learn related center tasks and be of assistance to clinical staff, management, and physicians.
• Self-motivated to achieve the highest patient care and customer service standards
• Medical reception experience-1 year

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice
• Urgent care center

Medical specialties:

• Urgent Care

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Yes, we ask patients with upper respiratory symptoms to wear a mask. We also ask our employees to wear a mask around patients with upper respiratory symptoms since we covid test, flu test, step test.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Work Location: Multiple Locations

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