Thunder Bay Community Health Service, Inc.

JOB TITLE: LPN/CMA Provider Medical Support Staff

SUMMARY: Assists in examination and treatment of patients under direction of a Medical Provider by performing the following duties in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: with other duties assigned as appropriate:

Patient Rooming Process - 25%

• Performs vital sign checks and documentation.
• Conducts patient screening.
• Conducts patient history review including medications, allergies and problems.
• Prepare patient for visit based on reason patient presented to clinic.
• Initiate self-management goals.
• Treat patient based on appropriate protocols.
• Perform Patient Centered Medical Home requirements.

Assisting Providers relating to patient care - 25%

• Set rooms up for procedures.
• Assist during exams as required.
• Administer medication, injections and vaccines.
• Performing venipuncture and collecting of lab specimens as ordered.
• Contacting patients, pharmacies and other health care agencies in response to medication refill requests, lab and diagnostic test results, and other needs as indicated.
• Initiating medication refills, prior authorizations and other requests from patients and other health care providers (insurance companies, homecare agencies, and others).
• Provide information to patients as instructed by provider by providing medication and diet information and instructions, answering questions.
• Sterile technique for procedures such as laceration repair, lesion removal, etc.
• Competent in all in house lab tests per CLIA guidelines and drug screen collections per DOT/NDOT guidelines.

• Immunizations – maintain competency on MCIR Program use including: MCIR Immunization Record comparison to EMR Documentation, MCIR immunization entry, MCIR Record printing.

• Competency with vaccine identification and ability to identify age-appropriate vaccines.
• Completion of appropriate patient consents as requested (procedure consents, controlled substance agreements, etc.).

Medication - 15%

• Assisting with refills – initiation and completion of refills per health center protocol, with attention to detail regarding medication, dose, amount, pharmacy, last visit, last refill, etc.
• Assisting with medication prior authorization process
• Compliance with current medication administration guidelines including verification pre dispensing of dose and after dose has been draw up, collected or poured as measured through competency under TBCHS Safety Plan
• Completion of appropriate medication administration forms within the EMR

Documentation - 20%

• Maintain documentation of communications via the electronic medical record (EMR).
• Appropriate documentation regarding patient visits, test results, phone notes, medication refills, patient education, procedures, referrals, diet, provider/patient response, etc.

• Appropriate documentation of orders and diagnosis
• Maintains proficiency in the use of the EMR
• Completion of EMR down-time processes as appropriate
• Receive and return phone calls from patients for medication renewals, information gathering, home care advice, referral arrangements, and changes in treatment as ordered by Medical Provider.

Supplies/equipment - 10%

• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps exam rooms/lab area stocked appropriately
• Follows operating instructions for all equipment
• Notification to Clinical Manager when experiencing equipment malfunctions/breakdowns, supply shortages, etc.
• Trouble shoot equipment malfunctions with equipment manual
• Disinfection and sterilization of instruments

Miscellaneous - 5%

• Participates in continuing education services, meetings, mandatory in-services, and performance improvement/OSHA programs
• Maintains patient privacy and protects operations by keeping patient care information confidential in accordance with HIPAA
• Serves and protects the health center by adhering to professional standards, policies and procedures, federal, state, and local requirements
• Continuing Education - Updates job knowledge by participating in educational opportunities on a regular basis
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations and OSHA/MIOSHA

SUPERVISORY RESPONSBILITIES: This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE: Certified or Registered Medical Assistant or Licensed Practical Nurse.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current BLS CPR certification
• Current CMA or LPN license. Must maintain current certification or licensure as required by the State of Michigan.

Physical Demands: Medium

Travel: Site to site travel is required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to commute/relocate:

• Hillman, MI 49746: Reliably commute or planning to relocate before starting work (Required)

Experience:

• medical support: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)
• RMA (Preferred)
• LPN License (Preferred)

Work Location: One location

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