Member Connect Representative Job at Redstone Federal Credit Union
Job Description Summary
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintains a professional image and demeanor at all times consistently demonstrating Redstone Federal Credit Union's RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members.
- Greets members; assesses their needs and concerns; takes initiative to develop solutions and follow through to ensure member satisfaction; completes all necessary documentation.
- Provides general account information; promotes appropriate products and services to match member needs.
- Documents and processes member transactions, including but not limited to; deposits, withdrawals, payments, account corrections, and maintenance.
- Assists other departments in servicing a variety of member needs and concerns, including but not limited to; credit and debit card activations and disputes, collection issues, and compromised accounts.
- Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
- Maintains records of work performed; assists in maintaining an inventory of supplies for the department.
EDUCATION / EXPERIENCE
- High school diploma
- Two years prior customer service experience preferred
- Experience in a call center environment preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermittent standing, sitting and walking.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying between 5 and 25 pounds.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
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