Multi-Unit Operator Job at Crunch Fitness - Undefeated Tribe LLC
Who We Are: Welcome to the Crunch Fitness Austin!
Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company Philosophy of: Integrity, Professional, and Values Based. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the
vision of being the best place to work and work out. In this tribe, we: Work hard, Have fun, and Make history!
Job Overview: The Regional Market Partner is a 100% field-facing role responsible for strategizing, organizing, and directing the operations of the gym including staffing, sales and local marketing, profitability, member service and operational administration and compliance across all Crunch locations in their region. They support a high-performance, high-care culture that operates with pace and discipline in delivering outcomes through team member development, member experience, and results. Our Regional Market Partner supports our purpose “to enrich the lives of others through the power of well-being” through taking personal initiative to ensure the success of the organization and achievement of established and future goals.
Primary Activities & Responsibilities:
Job Overview: The Regional Market Partner is a 100% field-facing role responsible for strategizing, organizing, and directing the operations of the gym including staffing, sales and local marketing, profitability, member service and operational administration and compliance across all Crunch locations in their region. They support a high-performance, high-care culture that operates with pace and discipline in delivering outcomes through team member development, member experience, and results. Our Regional Market Partner supports our purpose “to enrich the lives of others through the power of well-being” through taking personal initiative to ensure the success of the organization and achievement of established and future goals.
Primary Activities & Responsibilities:
- Create alignment across market through constant vision casting and unified demonstration of core values
- Meet and exceed target profitability on a per club and market aggregate per month and annual basis
- Own the recruiting and integration process for all management positions within market purview
- Maintain 100% staffing across all positions and maintain a virtual pipeline to minimize time to fill
- Conduct daily, weekly, and monthly meetings, as well as execute personal development plans to support growth in professional, personal development
- Energize through on-going coaching and performance development, to include formal performance appraisals and continuous feedback to General Managers and Managing Partners
- Identify, develop, and leverage existing team members to support the growth of market through talent succession planning
- Achieve and exceed member acquisition, retention, and Key Performance Indicator performance targets
- Guide club managers to execute local store marketing activities and external community relations
- Direct oversight of all club controllable expenses, to include labor control management, cost of goods sold, repairs/maintenance, and gym supplies
- Supervise all inventory for proper accounting and product shrink controls to maximize margins
- Administer regular site evaluations to ensure highest level of service and process integration
- Strategize, collaborate, and coordinate across all departments for alignment, prioritization, and integration into key activities at the club level
- Overall responsibility for member care and high-level performance of SLI’s (Service Level Index)
- Ensure member resolutions are addressed with urgency and kind spirit.
- Conduct regular club visits to support facility standards in cleanliness, equipment upkeep, team member competence, and utilization of proper operating procedures and systems
- Understand competitive landscape of each location for changes in pricing, operations, amenities, and talent acquisition
- Collaborate with support partners and department leaders to develop, implement, and execute new strategies and programs
- Innovate to improve overall success of team and members through field observations, feedback solicitation, and external partners beyond traditional scope
Competencies:
- Sets example in all behaviors and actions
- Demonstrates integrity and judgement that inspires trust
- Is courageous in facing obstacles, challenges, and tough situations
- Excellent execution - takes prompt and assertive action to accomplish objectives
- Understands labor control optimal staffing levels
- Maintains high standard of facility cleanliness and equipment functionality at all times
- Mobilizes to innovate and problem solve
- Persuasive, candid communicator who encourages open dialogue
- High-level understanding of industry, market, and key business drivers
- Creates a learning environment, strives for personal development and growth
- Drives self and others to achieve extraordinary results
- Demonstrates confidence, humility, and kindness mixed with humor and fun
- Prepare, develop, and coordinate annual budgets and financial drivers for growth
Required Education and Experience:
- Bachelor’s Degree in business management, marketing or related field
- Preferred minimum 3 years operational and multi-unit management experience
- Experience in P&L oversight, budget forecasting, & Key Performance Indicator evaluation/reporting
- Extensive experience in talent deployment– recruiting, hiring, coaching, and performance management
Physical Demands:
- Physical effort required for daily duties, to include: squatting, bending, reaching, spotting & prolonged standing and walking.
- Must be able to frequently lift and/or move up to 50 pounds.
- Must be able to drive for extended periods of time
Travel Requirement:
- Standard week consists of 80%
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