Overview:

We are looking for a person who can join our team as part of our National Account Support team. This person will be responsible for maintaining relationships with specific customer contacts at a corporate level. The goal is to manage these corporate relationships while supporting and contributing to sales growth.

About USA-CLEAN:

USA-CLEAN is recognized as the leader of Total Fleet Management in the floor cleaning equipment industry. USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client’s total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.

Here are just a few of the things that make USA-CLEAN a great place to work:

• No Layoffs in 19 years! The safest place to work in all of Central IL. Job Security is tops for USA-CLEAN Management
• Full-time work, never shortages on hours
• Monday-Friday, 8-5, with holidays off!
• Family-like atmosphere where each person is important
• Benefits continually increase
• Professional skills training and real-world opportunities
• Pay for employees 5+ years increase 122% over their starting pay
• Pay benched against SOC codes for competitive compensation
• 86% of leadership has been promoted from within
• We have a Maltese dog called Jawn that everyone likes

Scope and Responsibilities:

USA-CLEAN is seeking a talented, goal-oriented person to fill its National Account Support position. This position is in Decatur, IL. The role of the National Account Support is to manage select relationships and projects at a profitable level, while providing general support for National Account Sales. The right candidate for this position is energetic, driven, and passionate about providing a top-notch experience to our corporate customers. The position may reach beyond the standard “8 to 5” business hours on occasion. This position will report to Customer Service and National Account Support Manager. Minimal to no travel required.

Specific Responsibilities:

• Build and maintain corporate relationships within an assigned book of accounts
• Manage day to day customer activity within assigned accounts
• Provide monthly reporting to specific accounts
• Manage customer equipment fleets internally and nationally
• Provide direction to corporate accounts on best practices
• Provide support to sales and management as needed to maintain and grow business

Technical Skills Required:

• Two to three years of previous experience in customer service
• Exceptional phone skills
• General knowledge of accounting processes
• Detail oriented
• Organization and time management skills
• Ability to take a proactive approach to overcome challenges and achieve results, ability to see and play the end game.
• Ability to use common sense and use critical thinking skills on the fly
• Proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint).