Who We Are
At Freshpet, our goal is to change the way people nourish their pets forever. We strive to strengthen the bond between people and our pets so that we both live longer, healthier, and happier lives while being kind to the planet. We believe that if we can create fresh, real foods that pets love and help them live healthier lives, that their pet parents will also enjoy the many benefits of a rich life shared with a pet.
We started off with a mission to change the way pet parents feed dogs and cats, but we also wanted to be a company that had a thoughtful approach to how we operate. We wanted to do things differently, make great products but be gentle to the planet, good to the people who touch our business, and leave a positive impact with everything we do. We work hard every day to ensure that the original vision is met, starting with making the highest quality foods in our kitchens to running our business with integrity, transparency, and social and environmental responsibility. IT’S AMAZING WHAT CAN HAPPEN WHEN YOU START COMPLETELY FRESH!
What You Will Do
The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all the company’s policies, procedures and activities involved in assuring the quality of manufactured products.
They supervise the day-to-day activities of a team of Quality Assurance Technicians to ensure QA operations and compliance with standards for food and packaging quality and safety and enhance product development.
How You Will Make an Impact

• Provide supervision of assigned employees through scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management
• Ensure proper procedures are in place and being followed for employee safety, food safety, and product quality
• Work with plant management and other supervisory staff to maximize product quality and productivity
• Support the development, implementation, review and maintenance of the Freshpet SQF Food Safety and Quality System
• Perform paperwork review of daily production and pre-operational activities for product releases
• Communicate to relevant personnel information essential to ensure effective implementation and maintenance of the SQF System
• Assist with validating changes to Food Safety fundamentals and Food Safety plans that have an impact on Freshpet’ s ability to deliver safe food for pets
• Support the development and maintenance of the Hazard analysis Critical Control Point (HACCP) and Preventive Control plans for all products manufactured at Freshpet plants
• Coordinate and deliver SQF, HACCP, Quality System and Food Safety training to QA team
• Support Non-Conforming (Hold) product programs, including procedure development and maintenance, conducting product reviews, assigning non-conforming product dispositions, coordinate problem solving as well as CAPA (corrective action preventive action) with manufacturing, and issuing reports
• Manage the Hold log and effective maintenance of Hold areas
• Maintain quality and food safety records
• Analyze and resolving work, quality and food safety problems in manufacturing, or assisting team members in problem solving
• Perform customer complaint analysis, distributing information and conducting monthly management presentations. Coordinate foreign material evaluations and corrective action programs
• QA Manager, Supervisor or Director of Quality will serve as back up to this position

What You Will Bring

• 3+ years minimum experience working in Food Safety/Quality Systems, preferably in food or pet food
• BS/BA in Food Science or related field preferred (Chemistry, Microbiology, Engineering, etc.), or 10+ years food/manufacturing experience
• Leadership experience preferred
• Must be SQF Practitioner or receive certification within three months in position
• Must be HACCP/PCQI certified or receive certification within three months in position
• Sound knowledge of food safety and quality system requirements for the food industry
• Familiar with food microbiology and chemistry
• Ability to adapt to changing organizational and operational needs; ability to lead others through change
• Proficient in Microsoft Office Suite and computer-based applications
• Knowledge of statistics to perform routine test data and process control analysis
• Basic knowledge of food processing including heat penetration
• Project Management skills (must be capable of handling multiple projects)
• Basic knowledge of food analytical and microbiology testing
• Good interpersonal and communication skills
• Sound ethics
• Team management skills
• Able to work in production areas under hot, humid and/or refrigerated conditions
• Able to work varied days/shifts to support business needs
• Lift and perform physical labor during plant tests or product start-ups
• Work extended hours to complete tasks/special projects
• Occasional travel

What We Offer
At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!
Our Commitment to a Diverse Workforce:
At Freshpet, we embrace and encourage our employees’ differences in age, sex, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Freshpet aims to foster, cultivate and preserve a culture of diversity, equity and inclusion. Our employees are our most valuable assets. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. Freshpet is an Equal Opportunity Employer.
Disclaimers
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Freshpet is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Freshpet via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Freshpet. No fee will be paid in the event the candidate is hired by Freshpet as a result of the referral or through other means.

Job Type: Full-time

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