Description

Position Summary:
The Office Coordinator is responsible on a daily basis for ensuring the smooth operation of the office, as well as providing support and reporting to the department Director. The Office Coordinator works together with other team members to provide high quality and timely support to the work of the organization. The Office Coordinator may assist in monitoring, assessing and identifying strategies to improve services, systems and process in the designated area. This position will have a significant role in personnel administration and employee relations and may involve resolution of grievances and in providing input for collective bargaining. This position aids department management in a confidential capacity.The incumbent may attend management meetings and may be involved directly or indirectly around confidential management decisions

Duties & Responsibilities:
Conducts data entry in practice management and EMR system. Manages the front desk. Responsible for managing patient referrals. Regularly, processes medical records requests. Retrieves messages. Manages office calendar. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Qualifications

Experience:
Generally requires 1 to 3 years of related experience.

Education:
High school diploma is required.

License Certification:
Valid license or certification is required as needed, based on the job or specialty.

Knowledge Skill Abilities:
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Physical Demands:
Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Work Environment:
Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).