Order Fulfillment Representative Job at Danfoss
Job Description
Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be direct influence on their satisfaction.
Job Responsibilities
- Inbound calls from customers with various questions and inquiries about Danfoss’s products and services.
- Partnering with customers in conversation over the phone or email to determine what products they need and when.
- Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
- Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
- Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
- Proactively coordinate and communicate with CSR’s and Planners to address orders, which do or do not fit in the current production plans. Responsible to see orders are fulfilled as customer expects.
- Monitors and expedites items needed for customer orders.
- Determine and follow-up on dispatch shortages.
- Ensure orders are released for shipment
- Identifies when other team members, or others outside the team, are needed for assistance to satisfy all customer needs.
- Communicates to CSR and production the order priorities and quantities.
- For deviations, complete inventory transactions so that the right parts are in the order and inventory.
- Review and understands impact of Engineering Changes (EC) on inventory and customer orders.
- Coordinate short lead-time customer orders with operations teams. "Negotiate" win-win situations for delivery of product to customer needs that fits the operating capacity to deliver.
- Expedite support departments and functions to insure on-time delivery of product and information to the customer.
- Coordinate order-processing activity with other functional areas to insure timely processing of all transactions related to a customer order.
- Promotes quality and continuous improvement.
- Assists Production Planner in discovery, analysis, and correction of inventory error root causes.
Background & Skills
- 3+ years’ work experience within a manufacturing company preferred
- 2+ years’ Call Center or Contact Center experience.
- Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
- Sensitive to customers’ needs and able to create good dialog with customers.
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
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