POSITION PURPOSE

The purpose of the Outside Services Attendant position is to provide hands on service with golf bag handling, golf cart staging and member and guest service as required or requested.

ESSENTIAL FUNCTIONS

• Provide personal service in assisting members and guests for the preparation of beginning their experience for a round of golf, lesson, practice, academy attendance or any other activity.
• Provide the availability of golf carts in the staging areas for use by the golfers.
• Maintain the cleanliness and quality appearance of the golf cart fleet.
• Assist the range attendant by providing ample supply of balls for practice by the members and guests and retrieve balls from the practice area when needed.
• Assist the starter when needed.
• As qualifications indicate, assist in the golf shop with the golf professional staff and the merchandise coordinator as needed.
• Coordinate with bellman and front desk logistical requirements for guests in lodge.
• Assist the golf shop in enforcing the Rules and Regulations of the Club.
• Clean golf clubs for members and guests after play is completed.
• Accompany guests to car and load golf clubs in the vehicle.
• After play, clean member’s carts and replenish sand containers.
• Perform any other duties that may be required by management from time to time.

OTHER

Regular attendance is expected in conformance with the standards established by The Bay Hill Club & Lodge. Your attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the club/resort business, employees may be required to work varying schedules to reflect the business needs of the club.

Upon employment all employees are required to fully comply with The Bay Hill Club & Lodge rules and regulations for the safe, efficient operation of the club. Employees who violate club rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC KNOWLEDGE, SKILLS & ABILIITES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodations.

• Ability to communicate with all levels. Provide guest service and follow instructions.

• Strong organization skills, attention to detail and proper record keeping methods.
• Ability to handle multiple projects and provide various reports on a timely basis.

• Excellent oral and written communication skills.
• Knowledgeable of the game of golf

EDUCATION

Any combination of education or experience equivalent to the graduation of high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to perform to the position standards. High school diploma required.

EXPERIENCE

Prior experience in hospitality or golf operations desired.

LICENSES OR CERTIFICATES

None Required

TOOLS, MACHINE AND EQUIPMENT USED

Must be able to operate a golf cart, range picker and ball washer.

PHYSICAL REQUIREMENTS

Lift up to 50 pounds, bend, run or sprint short distances; stand for extended periods of time, able to withstand exposure to heat, cold and elements of nature.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards determined by department).