Title: Outside Services Staff Member

Reports To: Golf Professional Staff

Essential Function:

To ensure the complete satisfaction of the members and guests at Mountaintop Golf & Lake Club by exceeding their expectations with attention to detail and courteous service

Responsibilities:

• Communicate on a daily basis with Assistant Golf Professionals and Outside Services Manager about day’s events and operations.
• Assure golf cars are cleaned and washed per club procedures.
• Restock and rotate cars based on what cars went out that day.
• Charge all cars on a daily basis.
• Maintain clean towels, including washing, drying, and folding.
• Help Practice Range Attendant with the set-up of hitting stations (buckets).
• Laser yardages and change distances daily.
• Follow hitting area rotation schedule.
• Restock buckets and pick range when needed.
• Maintain chipping area and putting green.
• Fill clean buckets of balls in evening in preparation for next day’s opening shift.
• Check oil in picker monthly.
• Set up members’ and guests’ bags for play.
• Put away member and guest bags in proper storage location and in timely fashion.
• Maintain rental set inventory by keeping clubs and bags clean.
• Update bag storage daily.
• Greet members and guests in a professional and courteous manner.
• Load bags and move carts to cart staging area.
• Give directions to Golf Shop and after check-in direct players to club amenities.
• Keep staging area well stocked with carts throughout the day.
• Clean all players’ golf clubs thoroughly.
• Assure that all bags are tagged properly.
• Provide information on club policies and procedures, upcoming events, and rules of the day to members.
• Load bags into vehicle and thank members and guests for playing.
• Put bottled water in vehicles for number of people leaving.

Qualifications:

• Valid drivers’ license and capable of driving a golf cart.
• Ability to interact daily with members and handle challenging customer relations issues.
• Willing to work various shifts and weekends.
• Must be able to stand or walk for long periods of time.
• Possess ability to tolerate outside working conditions and lift up to 60lbs.