Sign on Bonus - $250.00

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process.

Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, will be required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

VALET RESPONSIBILITIES:

• Directs traffic of vehicles at hotel or restaurant entrance. Secures taxis/transportation for guests/visitors.
• Assists guests with luggage.
• Parks guest vehicles and secures vehicle. Safely and securely parks the customer car, and provides the fastest possible return time.
• Responsible for recording the guest's information on the valet ticket and the location/parking spot the car was parked.

ADDITIONAL LEAD RESPONSIBILITIES

• Ensure Coury Hospitality attendance policies are being followed and enforced during the overnight shift.
• Holding Auditors accountable for tasks given to them, both by Lead Auditor and Front Desk Manager or supervisors.
• Responsible for training of new night auditors.
• Spot Checking the audit procedure at different times to ensure accuracy and proper procedures are being followed.
• Work with Front office manager for Scheduling needs and coverage when other night auditors need time off.
• Provide leadership to the overnight shift.
• Undertaking the responsibility of guest relocation. Contacting other hotels and ensuring the relocation systems and procedures are followed.
• Ensure night audit is following the recovery procedures.
• Writing a nightly report detailing any concerns that happened over night to share with Front Office Manager and Director of Rooms.
• Issuing noise complaints to guests when the situation arises.
• Must be flexible with schedule and willing to cover shifts due to call off or other situations that arise.

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to be alert and function during night shift 11 PM to 7 AM.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• Customer Service experience preferred
• Supervisory experience preferred

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.