Overview

Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers (internal and external) assuring a positive experience and minimizing wait time.

Responsibilities

• Processes customer deposits, withdrawals, transfers and payments for loans & safe deposit boxes.
• Issues Official Checks, receives and processes Cotton Electric payments, redeems Savings Bonds and processes Cash Advances.
• Balances cash drawer daily to assure accuracy in transactions and reports any discrepancies to the supervisor regarding any outages.
• Ensures that the teller station is properly stocked with forms, supplies, etc. while maintaining a clean, neat, and pleasant work environment.
• Presents a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers.

• Reports malfunctions of teller terminals and other equipment used at the teller station.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all bank policies.
• Other duties as assigned.

Skills and Qualifications

• Cash handling and customer service experience is strongly preferred.

• A high school degree or equivalent is required.
• Strong computer skills
• Written and oral communication
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

ADA Requirements

• Physical Requirements: Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Mental and/or Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.