Start a new career at The Ohio State University Wexner Medical Center as a Patient Access Coordinator!

The Ohio State University Wexner Medical Center is committed to delivering quality patient care. We are a team that is leading the way in medical innovation, and we need passionate people like you to join us.

Patient Access Coordinator's at the Wexner Medical Center are experts in product, process or service line areas such as

• Physician appointment scheduling
• OR/admission
• Full-service scheduling; pre-registration and registration
• Insurance verification
• Patient liability determination and communication

This position is responsible for providing consumers such as clinical staff and patients, with accurate, up-to-date information regarding products, services and general procedures. Patient Access Coordinators will also be responsible for:

• Scheduling return appointments and/or other appointments as assigned.
• Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Providing support to physicians and consumers by coordinating their requests.
• Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.
• Communicating regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.

We ask that our Patient Access Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. In order to excel in this position, we ask that you be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Minimum Education Required
Per Classified Civil Svc Specs


Required Qualifications

We aim to continue the high-quality work that we pride ourselves on and ask that anyone interested in this position have a High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication is recommended as well as a minimum of six months of experience in customer service or a healthcare environment. Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third party reimbursement experience is preferred.

Additionally, we ask you to have the following:

• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a lively environment.

Additional Information:

• Multiple positions available across the Wexner Medical Center:
• James Cancer Hospital / Brain & Spine Hospital (460 W 10th Ave / 300 W 10th Ave)
• University Hospital (410 W 10th Ave)
• University Hospital at East & CarePoint East (1492 E. Broad Street & 543 Taylor Avenue)
• 2001 Polaris Parkway
• Mill Run (3651 Ridge Mill Drive, Hilliard)
• Stoneridge (4019 West Dublin-Granville Road, Dublin)
• Stefanie Spielman Comprehensive Breast Center (1145 Olentangy River Road)
• Martha Morehouse - 2050 Kenny Road
• Shared Services (660 Ackerman Rd
• Ambulatory/ Family Med Locations (ex: Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Rardin, Westerville, Lewis Center and Float Pool)

Location:

University Hall (0339)

Position Type:

Regular

Scheduled Hours:

40

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

About The Ohio State University Wexner Medical Center
At The Ohio State University Wexner Medical Center, our work revolves around a powerful mission: to improve health in Ohio and across the world through innovations in research, education, patient care and community engagement.
When you join us, you join in that mission. Being part of Ohio State means pushing the boundaries of discovery and knowledge while challenging yourself to do better. It means rising to the world’s most pressing health care challenges — with a team of thousands by your side.
We offer a comprehensive benefits package - https://hr.osu.edu/benefits/ - with a variety of options to meet your unique needs. Employees can select from multiple health insurance options, including prescription coverage, dental and vision. Our generous retirement plans are unbeatable and our tuition assistance program enables employees and dependents to pursue coursework at Ohio State. We’re deeply committed to our staff and provide a wide range of resources to support employee health and well-being.
You’ll find a supportive and rewarding environment at one of largest and most diverse academic health centers in the country. Forbes named Ohio State Wexner Medical Center among America’s best large employers nationwide in 2021.

YouTube Link: https://www.youtube.com/c/osumedicalcenter

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.