Position Title: Front Office

Working Title: Patient Access Representative

Reports To: Practice Administrator, Dawn Cook and Patient Communication Lead

JOB SUMMARY: As a Patient Access Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its patients. In addition, you will be responsible for staying up to date on all marketing promotions and scheduling appointments as they come through. This is an entry-level, non-exempt position with growth opportunity.

ESSENTIAL FUNCTIONS:

• Complete Daily Confirmations 2 days prior to appointment and the 24 hours prior to any patients who have not called back to confirm.
• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Answer phone calls, transfer appropriately and schedule appointments.
• Developing knowledge of patient needs and trends to improve customer satisfaction and loyalty
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Ensure patients update patient paperwork annually
• Becoming educated in qualifications of multiple insurances to ensure clean order intake
• Collect outstanding balances/place notes in a patient's chart to communicate with the billing department. Payment arrangements can be set up in EHR.
• Scan and file paperwork appropriately.
• Enroll patients in Athena.
• Keep your work area neat and clean (one personal effect per employee). Counters/work area to be wiped down a minimum of once a week with sani-wipes.
• Assist in building admin duties when time allows.
• Send end of day report to supervisors

SUPERVISES: This position has no supervisory responsibilities.

EDUCATION: High school diploma or GED is required. A college degree is preferred.

EXPERIENCE: No experience necessary, this is an entry-level position.

SKILLS:

• Knowledge of Third Party payers, billing requirements, and reimbursement methods.
• Knowledge of medical terminology
• Excellent written and communication skills
• Knowledge of multi-registration and front-end processing.
• Handle incoming calls professionally and timely
• Requires proficiency in general office automation including operation of fax machines, copy machines, adding machines, postage machines, and multi-line phone systems.
• Requires proficiency in working with a PC, Internet, and MS Windows.
• Requires a good understanding of the current Medicare Compliance, OSHA, and HIPAA regulations.
• Requires a high degree of organization.

ABILITIES:

• Ability to establish/maintain cooperative working relationships with staff and providers.
• Ability to communicate effectively and in a professional manner with patients using interpersonal skills.
• Ability to communicate effectively and in a professional manner with all staff, managers, and physicians.
• Ability to prioritize and multitask.
• Ability to maintain a professional appearance

PHYSICAL/MENTAL DEMANDS:

• Combination of sitting, standing, bending, light lifting and walking.
• Requires a full range of body motion including manual and finger dexterity and hand-eye coordination.
• Requires corrected vision and hearing to a normal range.
• Requires the ability to manage stressful situations.
• Occasional stress from varying demands.

OTHER REQUIREMENTS:

• Restriction of personal phone calls to break and lunch periods.
• Overtime as authorized by supervisor.
• Attendance at weekly front office staff meeting.
• Attendance at daily all-staff meeting.
• Attendance at training sessions.
• Adherence to the front office uniform policy.
• Adherence to practice policies, procedures, and protocol.
• Follow and exemplify culture guide daily.

This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, and working conditions may change as needs evolve.

Job Type: Full-time

Pay: $35,360.00 - $43,736.27 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Otolaryngology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Marietta, GA 30068: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 1 year (Preferred)
• Medical office: 1 year (Required)
• Insurance: 1 year (Preferred)

Work Location: In person

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