Patient Account Collector Job at Rotech Healthcare Inc.
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
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Overview and Responsibilities
Summary
We are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.
Essential Duties and Responsibilities
Qualifications
Employment is contingent on
Rotech Information
Benefits
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Connect with us! FACEBOOK INSTAGRAM TWITTER LINKEDIN
Overview and Responsibilities
Summary
We are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.
Essential Duties and Responsibilities
- Arranges for debt repayment or establishes a repayment schedule based on the customer's financial situation
- Completes a Skip Trace on customers that are not responding to collection efforts
- Complies with applicable laws and regulations; including but not limited to HIPAA
- Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
- Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
- Locates and monitors overdue accounts using the billing system
- Negotiates credit extension when necessary
- Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
- Performs diligence in securing all company information, including but not limited to company and patient information
- Receives payment and ensures proper posting to appropriate customer's accounts
- Records information about financial status of customers and the status of collections efforts
- Records/updates patient personal accounts where necessary with contact information
- Performs other duties as assigned
- None
Qualifications
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
- Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
- Helpful, knowledgeable and polite while maintaining a positive attitude
- Interpret a variety of instructions in a variety of communication mediums
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledgeable in all major insurance carrier eligibility and reimbursement guidelines
- Knowledge of medical billing practices and of billing reimbursement
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Mapping skills including ability to plan time-saving delivery routes
- Mapping skills including ability to plan time-saving routes
- Mechanical aptitude with ability to learn
- Medical terminology
- Multi-task along with attention to detail
- Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
- Read and successfully interpret written directions and/or instructions in English
- Self-motivation, organized, time-management and deductive problem solving skills
- Sense of urgency and responsiveness to physicians, location employees and patients
- Work independently and as part of a team
- At times will need to lift a minimum of 10 lbs.
- Requires sitting, walking, standing, talking or listening
- Requires close vision to small print on computer and or paperwork
- Email transmission and communication
- Internet navigation and research
- Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
- Office equipment; fax machine, copier, printer, phone and computer
- Office environment
Rotech Information
Benefits
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
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