Exciting news! We have front desk openings for our new location in Acworth, GA, coming this Spring! Street address: 3345 Cobb Pkwy NW, Suite 800, Acworth, GA 30101.

Scheduling is 8am-8pm. Full time is 3 days per week. There are weekends and occasional holidays involved in the schedule. Our schedule comes out on a monthly basis.

Please use this link to apply directly with our company: https://recruiting.ultipro.com/WEL1014WELS/JobBoard/f7d57595-9140-408f-8a1b-fc9ca6631fad/Opportunity/OpportunityDetail?opportunityId=c10f3c70-bcf5-443f-83fa-a64fbad932f7

Patient Service Representative Job Description

The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Responsibilities

• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Determine and collect each patient’s financial responsibility
• Document Electronic Medical Record (EMR) all medical interventions
• Perform clerical tasks and adhere to established policies and procedures
• Assist the practice manager and other staff as required
• Provide overall support for office operations
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Assure HIPAA and OSHA compliance
• Maintain the readiness of the reception area
• May be asked to travel to other nearby Piedmont Urgent Care locations to support the staff

Minimum Qualifications High school diploma or equivalent. Must have at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required. Ability to work nights, weekends and holidays. Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

Required Skills

Excellent customer service skills Well organized and able to function in a fast paced high volume environment

Basic knowledge of clinical procedures, medical anatomy, and physiology

Documentation skills and attention to detail

Effective communication and interaction with employers, patients, providers and other colleagues

Ability to use tact and diplomacy appropriate to situation.

Must have working knowledge of ICD-10 CPT

Ability to work with staff members at all levels of the organization in a cooperative, team oriented manner

Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time

Maintain, safe, secure, and healthy work environment

Ability to participate in initial and ongoing training as required

Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind dealing with patients, visitors, the public and all colleagues

Energetic team player

Piedmont Urgent Care is committed to providing the highest quality patient and customer care.

In addition to the above requirements, we are looking for team members with the following qualities: A positive attitude toward patients, families, and coworkers. Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same. A desire to work in concert with others in a upbeat and supportive atmosphere while reinforcing the Piedmont mission to provide uncompromising service. A compelling desires to serve others, improve your community’s health, and have fun every day!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Urgent care center

Schedule:

• 12 hour shift
• Holidays
• Rotating weekends
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: One location

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