How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Pediatric Orthopaedic Surgery and Surgical Specialties clinic is the clinical home for children and families seeking care across multiple surgical subspecialties at C.S. Mott Children’s Hospital. The primary mission of the clinics is to partner with our physicians, nurses, and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Service Intermediate to provide operational support to the clinics. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, staff and physician satisfaction, stewardship of resources and the ideal experience for our patients, families, and staff.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Template Editing – Review and process permanent and temporary template changes. Responsible for opening and closing of templates. Responsible for following Ambulatory Care Operations Committee Guidelines and communicating expectations to stakeholders. Responsible for communication to staff and faculty regarding permanent and temporary changes.
• Room Allocation– Responsible for managing exam room allocation and metrics.
• Charge and Encounter Reconciliation-Responsible for ensuring charges are appropriate and reconciled with encounters.
• Back-up coverage – provide back-up coverage to Clinical PSA team.
• Miscellaneous - Other duties as assigned by administrative leadership.

Required Qualifications*

• Associates degree and/or an equivalent combination of education and experience
• A minimum of 3 years of experience
• Proficiency in Microsoft Office software, as well as other database, e-mail, and calendar-keeping software
• Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired
• Strong interpersonal skills and ability to successfully work with all levels of faculty and staff
• Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities
• Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge
• Team oriented individual
• Demonstrated excellent attendance record

Desired Qualifications*

• Bachelor’s degree in Business or Healthcare Administration
• Strong office computing experience required, advanced skills with Microsoft Office applications highly desired
• Considerable knowledge of university policies and procedures related to the responsibility of this job

Work Locations

Pediatric Orthopaedic Surgery and Surgical Specialties clinics at C.S. Mott Hospital and other areas as needed

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of fourteen calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.