Performance Technician

Mass General Brigham (MGB) is a world- wide recognized Health system providing exceptional patient care within Massachusetts, New England and the rest of the globe. Brigham and Women’s Hospital and Massachusetts General Hospital are also world leaders in research aimed at improving the health status of the citizens of the world. The Mass General Brigham Sports initiative launched in 2020 with the goal of creating a regional, national, and international hub for Sports Medicine and related Specialties. The Mass General Brigham Center for Sports Performance Research (CSPaR) program is expanding within the MGB Sports Medicine initiative and is aimed at providing world-class training for the everyday athlete. The CSPaR service is a highly specialized team of clinicians aimed at providing coordinated and comprehensive training and care for the professional, masters, collegiate, high school, amateur, and recreational athlete.

The CSPaR Performance Technicians will be integral members of the CSPaR team, helping with the coordination of many of the day-to-day functions of the Center.

Relevant responsibilities include, but are not limited to the following:

• Staffing the front desk and checking in clients for their appointments
• Help clients to book appointments, both in person and over the phone
• Guiding clients to where they need to be for their training sessions
• Discussing the services of the Center with prospective clients who visit or call into the Center
• Prepare recovery areas for client use
• Clean and manage equipment and recovery areas
• Manage the client experience in recovery areas
• Assist with social media communications
• Assist CSPaR staff with ad hoc tasks around the Center

Qualifications:

• Bachelor’s degree preferred
• CPR Certification a plus

Skills/Abilities:

• Effective interpersonal and communication skills
• Passion for customer service
• Ability to provide compassionate care to clients
• Ability to recognize emergency situations and respond appropriately
• Ability to lift greater than 50 pounds
• Basic knowledge of exercise physiology as it relates to conditioning and sport specific training, and strong knowledge of the services offered at CSPaR (will be trained during onboarding)
• Ability to participate as a member of a multidisciplinary team.
• Knowledge of computer software packages including Microsoft Office Suite.
• Must be fluent in written/spoken English

Working Conditions:

• Collaborative work environment with activity and needs across several locations in the greater Foxborough, MA area
• The work may require the lifting of heavy objects and patients, as well as exposure to potentially infective material
• Working in an active training area with high velocity objects, heavy weights, and athletes running can be expected. Hazards present from exposure to liquid nitrogen vapors, magnesium sulfate (Epsom salt), or disinfecting agents are minimized when safety precautions are strictly adhered to