ABOUT US: Eagle Point Insurance Group, Inc. is an independent family-owned property and casualty insurance agency located in Lake Elmo, MN. Our passion is to create peace of mind for the people we care about, whether that be our clients, our insurance carriers, or our own teammates. Our core values: 1) Do It Right & Do it Well, 2) Build Relationships and 3) Always be Professional guide our work. As a consistently growing organization in personal and commercial lines, we target clients that value relationships and embrace our professional advice. We set ourselves apart by taking the time to ask the questions and advise on coverage, not price, and strive to provide proactive, exceptional customer service. For the past several years we have been awarded the People’s Choice Award as the ‘Favorite Insurance Agency’ in the St. Croix Valley. We have also been inducted into the Lake Elmo Business Hall of Fame, being a multi-year winner of the Best of Lake Elmo Business of the Year award, as well as the Best Homeowners and Car Insurance Agencies in Minneapolis by Expertise.com.

POSITION PURPOSE: We are seeking a full-or part-time experienced insurance professional who has a passion to work with people. This person loves to talk on the phone, ask questions, and build relationships. The ideal candidate will bring a strong level of knowledge and experience in property and casualty insurance and believe in the value of teamwork. They will be responsible for handling service requests, and insurance inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees.

RESPONSIBILITIES:

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation
• Answer incoming calls and correspondence regarding new or existing insurance policies and service claims
• Review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, and round out accounts when talking with insureds
• Confer with clients to provide detailed information about products and services, process renewals and/or cancel accounts, take payments, and provide requested documentation
• Resolve product or service issues by clarifying the client's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
• Review policies; verify accuracy and facilitate corrections, as needed, between client and carrier
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
• Collaborate with team members, provide expertise and answer questions, and participate in formal and informal meetings as needed

IDEAL CANDIDATE TRAITS:
Personal lines insurance experienced is required for the ideal candidate and the ability to build relationships with clients, carrier and team members is a must.

• Positive, can-do attitude
• Keen attention to detail and creative problem-solving skills
• Highly organized and able to adapt to changing priorities and responsibilities
• Thoughtful and attentive communicator, including listening, writing, and presenting information clearly
• Professional, warm, friendly demeanor; Believes in the ‘Warm and Fuzzies’ and avoids ‘catastrophizing
• Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Able to exercise sound business judgment and have a strong customer focus with a mindset towards continuous improvement
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
• Strong passion for learning, teaching, reflecting and self-improvement
• Understands and resonates with our company’s core values

LOCATION:
The ideal candidate will work in the Lake Elmo, MN office or a combination of onsite and remote. Fully remote employees who are qualified will be considered.

EMPLOYEE BENEFITS (FULL-TIME):

• Benefit package including Medical, Dental and Vision insurance
• Paid-Time Off
• Workplace flexibility to adhere to our commitment to a healthy work/life balance
• Team Quarterly and Annual Agency Bonus Program
• Long-Term Disability
• 401k package with company matching
• 100% Company-Paid Tuition Reimbursement for approved job-relevant coursework and Licensing Renewal
• Employee Discount on personal auto and homeowner's insurance
• Company Activities and Events, including paid accommodations for remote employees

POSITION REQUIREMENTS:

• Bachelor’s Degree or higher preferred
• Property and Casualty Insurance License in good standing with state of residence
• Minimum of 3 years property and casualty experience in personal lines insurance

The pay rate will vary depending on a candidate’s education, level of experience and industry.

APPLICATION PROCESS: Due to specific nature of this position, we are currently only reviewing applications that have completed all requested skills assessments. It may take up to two weeks before we respond to your application. This posting will remain in effect until the ideal candidate who gets it, wants it, and has the capacity for the position is identified.

Eagle Point Insurance is an Equal Employment Opportunity Employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, veteran status, disability or any other classification protected by discrimination laws.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact Tina at 651-209-9330 or Tina@EaglePointIns.com.

This is a remote position.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.