Aspire Allergy & Sinus Company Overview

Our PATIENTS make us. Our VALUES guide us. Our CULTURE defines us. Our TEAM sets us apart.

Aspire Allergy & Sinus are a group of highly experienced Allergists, surgeons, medical providers, and support teams. By redefining the allergy and sinus care model that is geared toward a better patient experience, we allow our specialists to do what they do best: diagnose and treat patients. We are headquartered in Austin, Texas and have over 60 clinic locations in Texas, Florida, Colorado, Arizona and New Mexico and we are still growing! We hope to have you join and grow with us at Aspire Allergy & Sinus family and continue to share our core values: Practicing precision everywhere, Sharing responsibility, Delivering a Memorable Experience and Exemplify Integrity!

Who we are looking for?

The Pharmacy Service Representative will help Aspire Allergy & Sinus’s patients achieve long term allergy relief by processing all Immunotherapy prescriptions and providing phone-based patient service support to ensure patients graduate treatment.

Schedule: Monday-Thursday 8-5pm, Half-days on Fridays!

What your day will look like:

• Assist with daily administrative procedures in support of production, distribution, customer retention and customer account management.
• Process all delegated prescription orders by end of day of date assigned.
• Make outbound patient calls as assigned to respond to email or voicemail inquiries
• Make outbound patient calls when a patient’s credit card on file is declined
• Utilize Practice Management, Treatment Software and Credit Card Payment systems to accurately enter prescription order information, update patient records and process account payments.
• Professionally handle incoming customer inquiries and requests via phone and email. Ensure all issues are resolved promptly and escalate to management if required.
• Coordinate patient care across departments.
• Log all patient contacts and their disposition in our Treatment and Practice Management Systems.
• Support retention of current immunotherapy patients by utilizing all available treatment options, cancellation processes and tools.
• Create treatment charges and transfer credits for charges in the Practice Management Systems

Why Choose Aspire Allergy?

Take a look at our robust benefit & perks package!

• Medical, Dental and Vision Insurance
• 1 Half-Day a Week! - Enjoy an extended weekend
• Work from Home opportunity
• Generous Paid Time Off and Paid Holidays + One floating holiday
• Life Insurance
• 401(k) + Generous Employer Match
• Employee Discounts on clinical treatments
• Gym Membership Discounts
• Events & Parties
• Parking Onsite
• Reward Program

... AND MORE

• 1+ Years of experience in Healthcare/Pharmacy Administration role, is preferred

Skills & Knowledge:

• Must have proficient communication skills (phone, email, face to face communication)
• Must have customer orientation and ability to adapt/respond to patient escalation issues
• Must pick up software quickly
• Must thrive in a fast pace environment
• Must handle private patient information
• Ability to multi-task, prioritize, and manage time effectively
• Must be detail-oriented and be able to work productively on tedious work
• Spanish speaking a plus

Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.